Assistant Shift Poker Manager

Monarch Black Hawk, Inc.; Madison (WI); In loco; USD 55.000 - 75.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health benefits

401k with company match

Free meals per shift

Unlimited drinks

Descrizione del lavoro

Monarch Casino Resort Spa in Black Hawk, Colorado, seeks a Poker Assistant Shift Manager to lead a team on a shift-by-shift basis, protect assets, and ensure guest service excellence.

Role emphasizes staffing, compliance with gaming regulations, and collaboration with hosts, cashiers, and supervision to optimize operations and guest experiences.

Competenze

• Must be at least 18 years old and able to obtain and maintain a Colorado Support Gaming License.
• 1 year of previous dealing experience preferred.
• Previous supervisor experience a plus.
• Skilled in establishing and maintaining effective working relationships with staff and other departments.
• Must possess excellent guest service and communication skills with the ability to deal with guests.
• Proficient in Microsoft Office.
• Ability to speak and write English.
• Ability to communicate information through spoken words and sentences that others will understand.
• Ability to read and understand information and instructions presented in writing.
• Strong general mathematical skills.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Must have the ability to stand for the duration of the shift.
• Must be able to bend, stoop and continuously use hands.
• Successfully pass a pre-employment criminal background check and drug screen.

Mansioni

• Protect company assets.
• Maintain an accurate bank and ensure all assets are guarded and protected at all times.
• Manage, direct, and supervise all personnel on a shift-to-shift basis.
• Evaluate business levels and maintain appropriate staffing while maximizing labor and minimizing payroll expense.
• Fulfillment of all guest service needs, including host, cashier, verification, and payment of jackpots and bonus hands.
• Maintain accurate records for all daily promotions.
• Generate player cards, comp slips, and ensure accurate player tracking.
• Taking and placing food orders with the necessary follow-up to ensure that the order arrives on time and is accurate.
• Monitor service standards of food and beverage personnel to ensure the established guest service standards are met by those departments.
• Maintain payroll records, protect and control all department keys and assets.
• Other related duties, including but not limited to complying with and understanding the following: Colorado Limited Gaming Act, Colorado Gaming Rules and Regulations, Colorado Internal Control Minimum Procedures.
• Colorado Liquor and Beer Codes, Federal requirements for Anti-Money Laundering, Company policies and IRS reporting.

Descrizione del lavoro

At Monarch Casino Resort Spa, we are more than just a premier destination for luxury gaming and hospitality in Black Hawk, Colorado; we are creators of unforgettable moments. Our commitment to excellence shines through our exceptional gaming, exquisite dining, and indulgent spa services, all set in an inviting and sophisticated atmosphere. As a family-owned business, we prioritize nurturing lasting relationships with our guests and the community, ensuring that every interaction is warm, memorable, and tailored to foster a true sense of belonging.

Job Title

Poker Assistant Shift Manager

Salary

$65,000

Status

Full Time

Shift

Varies

Responsibilities

• Protect company assets.
• Maintain an accurate bank and ensure all assets are guarded and protected at all times.
• Manage, direct, and supervise all personnel on a shift-to-shift basis.
• Evaluate business levels and maintain appropriate staffing while maximizing labor and minimizing payroll expense.
• Fulfillment of all guest service needs, including host, cashier, verification, and payment of jackpots and bonus hands.
• Maintain accurate records for all daily promotions.
• Generate player cards, comp slips, and ensure accurate player tracking.
• Taking and placing food orders with the necessary follow-up to ensure that the order arrives on time and is accurate.
• Monitor service standards of food and beverage personnel to ensure the established guest service standards are met by those departments.
• Maintain payroll records, protect and control all department keys and assets.
• Other related duties, including but not limited to complying with and understanding the following: Colorado Limited Gaming Act, Colorado Gaming Rules and Regulations, Colorado Internal Control Minimum Procedures.
• Colorado Liquor and Beer Codes, Federal requirements for Anti-Money Laundering, Company policies and IRS reporting.

Qualifications

• Must be at least 18 years of age and able to obtain and maintain a Colorado Support Gaming License.
• 1 year of previous dealing experience preferred.
• Previous supervisor experience a plus.
• Skilled in establishing and maintaining effective working relationships with staff and other departments.
• Must possess excellent guest service and communication skills with the ability to deal with guests.
• Proficient in Microsoft Office.
• Ability to speak and write English.
• Ability to communicate information through spoken words and sentences that others will understand.
• Ability to read and understand information and instructions presented in writing.
• Strong general mathematical skills.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Must have the ability to stand for the duration of the shift.
• Must be able to bend, stoop and continuously use hands.
• Successfully pass a pre-employment criminal background check and drug screen.

Not only does Monarch offer a luxury experience for guests, but we also offer luxury benefits to our Team Members!

Benefits and Perks

Full Time Team Members (30+ hours) will enjoy the following benefits and perks: PTO on your first-year anniversary of employment 6 Observed Holidays and Holiday Pay Health Benefit Insurance Package after 90 days includes: medical, dental, vision, life insurance, short term disability, 401k with company match Part Time and Full Time Team Members (TMs) will enjoy the following benefits and perks: 1 Free Hot Meal per shift and Unlimited Drinks Up to 48 hours of Sick Pay for Team Members Under 30 hrs per Week 80% Subsidized Bus Transportation Options Free Covered Parking Education/Tuition/Certification Reimbursement (up to $6,000 per calendar year) Wardrobe/Uniforms and Dry Cleaning Provided Free of Charge for most positions Career Development and Advancement Programs Team Member Anniversary Recognition (earn resort credit, vacation trips and more!) Team Member Hotel, Retail and Spa Discounts Save your gas and mileage on your car! Check out these convenient casino bus routes at www.casinoshuttle.com .

As a Team Member of Monarch, we subsidize your bus transportation up to 80%!

Equal Opportunity Employer

Monarch Casino Resort Spa does not discriminate on the basis of race, color, religion, national origin, sex, age, disability, genetic information or any other status protected by law or regulation. It is Monarch’s intention that all qualified applicants are given equal opportunity and that selection decisions be based on job-related factors.

An estimated salary for this position would be:

We believe that our people are at the heart of our success. By investing in our team through growth opportunities and robust training programs, we cultivate an environment of loyalty and pride. Our focus on building a talent ecosystem in collaboration with local institutions enables us to ensure that every experience at Monarch reflects the luxury and dedication we stand for. Join us in creating extraordinary experiences that inspire and elevate the spirit of hospitality. Discover the rewarding opportunities at Monarch Casino Resort Spa in Black Hawk, Colorado, where every aspect is designed to make both you and the guest feel valued and inspired. From our upscale amenities like a luxurious spa and fine dining to our vibrant, team-focused culture, you'll find a place where your career can flourish. We’re passionate about supporting your growth with clear career paths, ongoing training, and ample chances for internal promotion. Our friendly environment encourages respect, camaraderie, and a true sense of family. Plus, with competitive wages, fantastic benefits, and flexible scheduling, we aim to help you balance work and life seamlessly. Being part of the Black Hawk community means more than just a job—it’s about creating meaningful connections and making a positive impact. From personalized onboarding to fun workplace events, we ensure your experience with us is nothing short of exceptional. At Monarch, we blend the excitement of a premier gaming destination with the luxury of a top-tier resort, all while putting our Team Members first. Join us and discover a place where you can grow, succeed, and be truly appreciated. Monarch Casino Resort Spa in Black Hawk, Colorado, is a luxury resort and casino that combines high-energy gaming with sophisticated amenities. Our resort features 516 elegant rooms with mountain views, over 60,000 square feet of gaming space, a rooftop spa with treatments and an infinity pool, 4 of Colorado's best restaurants, and event spaces for entertainment and celebrations. Founded to redefine hospitality in a small-town setting, we are part of Monarch Casino & Resort, Inc., with a mission to create memorable experiences for guests and opportunities for Team Members. We are committed to community engagement, supporting local organizations and sustainability practices. At Monarch, our culture emphasizes integrity, high standards of excellence, and team empowerment through training and career development. We aim to be a destination that nurtures aspirations, fosters relationships, and sets industry standards. "We may not be the biggest casino company, but we are the strongest."