Player Services Supervisor — Lead, Develop & Delight Guests

Hollywood Casino Bangor; Bangor (ME); On-site; USD 46,000 - 50,000; Full time

Job summary

Hollywood Casino Bangor is seeking a qualified Player Services Supervisor to lead the Player Services team in Bangor, ME. You will coach staff, manage payroll for the Players Area, and collaborate with Marketing on promotions.

The role requires a Bachelor's degree (preferred), proficiency with Microsoft Excel/Access/Word, and the ability to develop high‑performing teams while maintaining accurate performance records. Starting salary: $45,500–$50,000 annually.

Qualifications

• Bachelor's degree preferred.
• Proficient in Microsoft Excel, Access and Word.
• Lead a high-performance department and develop internal successors for the Supervisor role.
• Maintain accurate and timely documentation of employee performance and incidents.
• Physically mobile with ability to handle moving and lifting tasks as needed.

Responsibilities

• Maintain thorough knowledge of player tracking system and its components and suggest improvements
• Coach, counsel and develop the Player Services Agents and Bus Greeters
• Develop employee retention programs for operational areas
• Oversee bi-weekly payroll for Players Area
• Participate in promotional activities of the Marketing Department
• Work with the Database Administrator to ensure data integrity
• Oversee fulfillment of patron information requests daily
• Field guest complaints and inquiries
• Process purchase orders and check requests for the Players' Area
• Communicate all promotion and event details in a timely manner
• Coordinate event details with departments
• Coordinate signage to promote events
• Produce and communicate promotions/calendar
• Prepare supervisor and staff schedules to meet company goals
• Perform work of subordinates as necessary
• Maintain rapport with Marketing and other departments
• Create an environment of trust and respect within department and with guests
• Reward, recognize, coach and counsel department employees

Skills

Leadership

Coaching

Communication

Education

Bachelor's degree (B.A./B.S.) from an accredited four-year college or university

Tools

Microsoft Excel

Microsoft Access

Microsoft Word

Job description

Hollywood Casino Bangor is seeking a qualified Player Services Supervisor to lead the Player Services team in Bangor, ME. You will coach staff, manage payroll for the Players Area, and collaborate with Marketing on promotions.

The role requires a Bachelor's degree (preferred), proficiency with Microsoft Excel/Access/Word, and the ability to develop high‑performing teams while maintaining accurate performance records. Starting salary: $45,500–$50,000 annually.