Casino Service Supervisor

Hollywood Casino Aurora; Aurora (IL); On-site; USD 28,929,600 - 39,950,400; Full time

Job summary

Hollywood Casino Aurora is seeking a Casino Services Supervisor to lead the casino services team on a full-time basis. You will assign work, train staff, reward performance, and discipline when needed, ensuring smooth daily operations and exceptional guest experiences.

You will manage checklists, scheduling, attendance, reservations, inventory, and promotions while coordinating with departments and managers to support a dynamic entertainment environment.

Qualifications

• Must be 18 years of age.
• College degree or equivalent work experience related to supervision or business.
• Ability to read, comprehend, and interpret written and/or oral instructions.
• Ability to communicate with internal and/or external guests.

Responsibilities

• Completes daily checklists, payroll punch detail, personnel paperwork, and scheduling.
• Monitors sign-in book for shift times, break times, and overtime.
• Maintains attendance records to ensure policy compliance.
• Updates special event reservations by obtaining approvals and inputting details.
• Coordinates with Receiving on shipments and inventory.
• Oversees Marketing promotions and events.
• Monitors ACD phone calls and manages call flow.
• Counts and verifies team member banks (Retail).
• Gives immediate feedback via observation worksheets.
• Maintains inventory of supplies, forms, promotional items, and retail stock.
• Oversees Club Hollywood Card process and upgrades.
• Manages duplicate account linking/unlinking.
• Supervises cash giveaway sweepstakes entry issuance.
• Inputs special events into casino system for analysis.
• Coordinates marketing event and entertainment contracts.
• Communicates capacity numbers to Casino Shift Managers and Security Control.
• Completes Daily Casino Guest Report and shares information with departments.
• Communicates current and future casino promotions to staff and guests.

Skills

Supervision

Customer service

Communication

Education

College degree or equivalent work experience related to supervision or business

Job description

WE’RE CHANGING ENTERTAINMENT. COME JOIN US.

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

WE LOVE OUR WORK.

The casino services supervisor supervises the casino services department. They assist the casino services manager with assigning work, training, rewarding and disciplining team members.

Essential Responsibilities

• Completes daily checklists, reconciles payroll punch detail, completes all personnel paperwork as needed, and completes scheduling
• Monitors sign in book for verification of shift times, break times, and overtime
• Maintains attendance records to ensure compliance with Lost Time Policy
• Keeps special event reservation system updated by monitoring reservations requests, obtaining authorization, and inputting reservations
• Coordinates with Receiving on shipments and inventory
• Oversees Marketing promotions and events
• Responsible for monitoring ACD phone calls
• Counts and verifies team member’s banks (Retail)
• Completes team member observation worksheets and gives immediate feedback
• Maintains inventory of supplies, forms, promotional items, and retail inventory
• Maintains Comment Cards and Brochure inventory
• Oversees Club Hollywood Card process as well as card upgrades
• Manages duplicate account combination, link, and unlink process
• Supervises entry issuance for cash giveaway sweepstakes
• Maintains special event count sheets
• Inputs special events into the casino system for analysis
• Coordinates marketing event and entertainment contracts
• Communicates capacity numbers to Casino Shift Managers and Security Control
• Completes Daily Casino Guest Report and communicates information to required departments
• Communicates current and future casino promotions to team members and guests
• Coordinates Monthly Marketing Calendars between Casino Hosts and Casino Services

BRING US YOUR BEST.

Qualification Requirements

• Must be 18 years of age
• College degree or equivalent work experience related to supervision or business
• Ability to read, comprehend, and interpret written and/or oral instructions
• Ability to communicate with internal and/or external guests

STAY IN THE GAME. FOLLOW US.

We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via theScore Bet Sportsbook and Casino®.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet.

We're changing entertainment. Follow us.

Equal Opportunity Employer

STARTING SALARY

25.00