Player Rewards Supervisor - Lead Casino Guest Services

Wheeling Island Hotel-Casino-Racetrack; Wheeling (WV); On-site; USD 18,752 - 26,708; Full time

Benefits offered by this job

Weekly pay

Training and development opportunities

Employee discounts

Flexible work schedules

Health, dental, and vision insurance

401(k) with company match

Paid vacation days and holidays

Job summary

Wheeling Island Hotel-Casino-Racetrack in Wheeling, West Virginia, is seeking a full-time Player Rewards Supervisor to join our team. You will oversee operations ensuring guests' needs are met positively while offering teamwork, excitement, and career growth.

The ideal candidate will have a high school diploma, at least 2 years of supervisory experience in guest service, and must be able to obtain a state gaming license. The role includes various physical requirements and will require flexibility with shifts.

Qualifications

• Minimum of 2 years of supervisory experience in the guest service field.
• Ability to obtain a state gaming license is required.
• Physical ability to lift up to 30 pounds occasionally.

Responsibilities

• Supervise team members and ensure operations run smoothly.
• Uphold company policies and procedures.
• Investigate and resolve guest complaints in a timely manner.

Skills

Supervisory experience in guest service

Experience in casino marketing systems

Working knowledge of Microsoft Office Suite

Education

High school diploma or GED

Job description

Wheeling Island Hotel-Casino-Racetrack in Wheeling, West Virginia, is seeking a full-time Player Rewards Supervisor to join our team. You will oversee operations ensuring guests' needs are met positively while offering teamwork, excitement, and career growth.

The ideal candidate will have a high school diploma, at least 2 years of supervisory experience in guest service, and must be able to obtain a state gaming license. The role includes various physical requirements and will require flexibility with shifts.