Player Rewards Supervisor

Wheeling Island Hotel-Casino-Racetrack; Wheeling (WV); On-site; USD 18,752 - 26,708; Full time

Benefits offered by this job

Weekly pay

Training and development opportunities

Employee discounts

Flexible work schedules

Health, dental, and vision insurance

401(k) with company match

Paid vacation days and holidays

Job summary

Wheeling Island Hotel-Casino-Racetrack in Wheeling, West Virginia, is seeking a full-time Player Rewards Supervisor to join our team. You will oversee operations ensuring guests' needs are met positively while offering teamwork, excitement, and career growth.

The ideal candidate will have a high school diploma, at least 2 years of supervisory experience in guest service, and must be able to obtain a state gaming license. The role includes various physical requirements and will require flexibility with shifts.

Qualifications

• Minimum of 2 years of supervisory experience in the guest service field.
• Ability to obtain a state gaming license is required.
• Physical ability to lift up to 30 pounds occasionally.

Responsibilities

• Supervise team members and ensure operations run smoothly.
• Uphold company policies and procedures.
• Investigate and resolve guest complaints in a timely manner.

Skills

Supervisory experience in guest service

Experience in casino marketing systems

Working knowledge of Microsoft Office Suite

Education

High school diploma or GED

Job description

The opportunity

Delaware North Gaming is hiring full-time Player Rewards Supervisors to join our team at Wheeling Island Casino in Wheeling, West Virginia. As a Player Rewards Supervisor, you will be responsible for overseeing operations and ensuring that guests’ needs are being met positively.

If you are looking for a role offering teamwork, excitement, and career growth, apply now.

Pay

$16.50 – $16.50 / hour

Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/whatweoffer.

What we offer

We care about our team member’s personal and professional well-being. Delaware North provides a benefits package designed to give you the comfort, safety, and security you need to deliver exceptional experiences for our guests. All team members receive benefits including:

• Weekly pay
• Training and development opportunities
• Employee discounts
• Flexible work schedules

Eligible team members may also receive: health, dental, and vision insurance, 401(k) with company match, paid vacation days and holidays, paid parental bonding leave, employee assistance program, and tuition and/or professional certification reimbursement.

What will you do?

• The Supervision of Team Members.
• Follow and uphold all company policies and procedures.
• Adhere to marketing plans and implement promotions and giveaways as directed
• Develop logs and maintain an efficient stock of materials necessary
• Investigate and resolve guest complaints and issues in a timely manner
• Maintain strict confidential guidelines concerning all guest interactions and records
• Implement training, evaluation, and scheduling of team members and conduct yearly reviews, goal requirements, and necessary paperwork in a timely manner

More about you

• High school diploma or GED required
• Minimum of 2 years of supervisory experience in the guest service field
• Experience in casino marketing systems preferred
• Must be able to obtain a state gaming license
• Working knowledge of Microsoft Office Suite

Physical requirements

• Ability to lift up to 30 pounds occasionally
• Able to stand for up to 8 hours a day
• Weekends, holidays, and swing shifts may be required

Shift details

• Days
• Evenings
• Holidays
• Weekends
• OT as needed