Front Desk Clerk

Wheeling Island Hotel-Casino-Racetrack; Wheeling (WV); On-site; USD 15,343 - 21,852; Full time

Benefits offered by this job

Weekly pay

Training and development opportunities

Employee discounts

Flexible work schedules

Job summary

A leading entertainment and hospitality venue in Wheeling, West Virginia, is seeking a Front Desk Clerk to provide exceptional service at the registration desk. Candidates should possess strong interpersonal communication skills and a focus on customer satisfaction. The position requires the ability to manage transactions accurately and resolve guest inquiries promptly. Benefits include weekly pay, flexible schedules, and opportunities for professional development. This role is perfect for those who thrive in a fast-paced environment and are eager to create memorable experiences for guests.

Qualifications

• Good interpersonal communication skills in person and by phone.
• Previous customer service experience is beneficial.
• No high school diploma or GED required.

Responsibilities

• Greet and register guests via a centralized registration system.
• Manage cash and credit card transactions while keeping accurate paperwork.
• Resolve small guest issues immediately, delivering items to guests as needed.
• Monitor and balance the daily figures, post room and tax charges on guest accounts.

Skills

Interpersonal communication skills

Customer service experience

Ability to multitask

Job description

The opportunity

Delaware North Gaming is hiring full-time and part-time Front Desk Clerks to join our team at Wheeling Island Casino in Wheeling, West Virginia. As a Front Desk Clerk, you must be friendly, outgoing, and customer-service focused when addressing guests, so making a great impression is key.

Pay

$13.50 – $13.50 / hour

Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/whatweoffer.

What we offer

We care about our team member’s personal and professional well-being. Delaware North provides a benefits package designed to give you the comfort, safety, and security you need to deliver exceptional experiences for our guests. All team members receive benefits including:

• Weekly pay
• Training and development opportunities
• Employee discounts
• Flexible work schedules

Eligible team members may also receive: health, dental, and vision insurance, 401(k) with company match, paid vacation days and holidays, paid parental bonding leave, employee assistance program, and tuition and/or professional certification reimbursement.

What will you do?

• Greet and register guests via a centralized registration system and coordinate with housekeeping as needed
• Manage cash and credit card transactions while keeping accurate paperwork
• Resolve small guest issues immediately, delivering items to guests as needed
• Monitor and balance the daily figures, post room and tax charges on guest accounts

More about you

• Good interpersonal communication skills in person and by phone and previous customer service experience is beneficial
• Ability to multitask, function in a professional manner under pressure from guests and supervisors
• No high school diploma or GED required

Physical requirements

• Ability to walk and stand for long periods of time, as well as bend and climb stairs throughout shifts

Shift details

Days
Evenings
Overnight
Holidays
M-F
Weekends
Every weekend
8hr shift
OT as needed

Source: Hospitality Online