Casino Security Supervisor — Lead Team & Guest Service

Tesuque Casino; Santa Fe (NM); On-site; USD 45,000 - 60,000; Full time

Job summary

Tesuque Casino in Santa Fe, NM seeks a Security Supervisor to lead the Security Department on assigned shifts, guiding officers, enforcing policies, and coordinating incident responses to safeguard guests and assets.

Ideal candidates have supervisory security experience, First aid/CPR certification, and strong communication skills. Native American preference may apply; bilingual abilities are a plus.

Qualifications

• GED or high school diploma required.
• Must have three (3) years of Security, Military, Law Enforcement or qualifying experience.
• Must have three (3) years in supervisory and/or leadership role.
• Must be certified in First aid/CPR.
• Must have strong organizational, human relations and decision-making skills.
• Must have good verbal and written communication skills.
• Must be computer-literate.
• Must have the ability to work in a team environment.
• Must be creative and have great problem-solving skills.
• Must be a self-starter with excellent follow through.

Responsibilities

• Provide a secure environment for guests, employees, administration and the general public.
• Greet customers and create a good first impression.
• Create relationships with guests that lead to repeat business.
• Provide a pleasant experience for guests utilizing the Tesuque Guest Service Standards.
• Must be able to counsel and discipline officers to address performance and attendance issues, ensuring adherence to organizational standards and policies.
• Protect Casino records, assets, merchandise, and equipment.
• Participate in daily security operations by always being alert and observant.
• Patrol the Casino on a regular basis either by foot or mobile patrol.
• Exercise proper currency and escort procedures.
• Prepare routine incident reports on employees, guests or other related incidents.
• Maintain confidentiality and professionalism at all times.
• Take control of or provide support in emergency situations.
• Meet the public tactfully and courteously by answering questions in person and over the telephone.
• Responds to all emergencies as required.
• Attain and retain working knowledge of Casino’s Internal Controls, Security’s Policies and Procedures and Gaming and interdepartmental policies and procedures.
• Promote the highest degree of quality customer service, both internally and externally.
• Investigate all unusual or suspicious activities/incidents.
• Monitors and reviews all incident reports for proper content and completeness.
• Promote effective teamwork and communication with supervisors while solving customer complaints.
• Other duties as assigned.

Skills

Leadership

People management

Emergency response

Customer service

Policy enforcement

Education

GED or high school diploma

First aid/CPR certification

Job description

Tesuque Casino in Santa Fe, NM seeks a Security Supervisor to lead the Security Department on assigned shifts, guiding officers, enforcing policies, and coordinating incident responses to safeguard guests and assets.

Ideal candidates have supervisory security experience, First aid/CPR certification, and strong communication skills. Native American preference may apply; bilingual abilities are a plus.