Platform Tech Support Specialist - Remote

Rippling; Los Angeles (CA); Hybrid; USD 29,000 - 32,000; Full time

Benefits offered by this job

Equity

Benefits

Job summary

Rippling is hiring for a Customer Support role focused on delivering expert assistance within a world‑class HR/IT/Finance platform. You will own customer inquiries from initial contact through resolution, collaborating with Product and Engineering to improve the experience.

The role requires 1–4 years of technical support, strong English communication, and flexibility with changing duties. The company emphasizes in‑office culture while offering a hybrid work setup and equity benefits.

Qualifications

• Bachelor’s degree in a quantitative field or relevant work experience preferred.
• 1–4 years of customer support experience in a technical domain.
• Ability to work a shift from 9am to 6pm PST in Pacific/Mountain time zones.

Responsibilities

• Become a product expert and maintain knowledge to assist customers and teammates.
• Handle customer issues from start to finish in a fast-paced environment.
• Respond promptly via email, chat, or video conferencing.
• Resolve issues by understanding the problem, selecting solutions, and following up.
• Document interactions in the CRM system and track feedback for product improvements.
• Collaborate with Product and Engineering to share insights for improvements.
• Stay updated on policies and product updates to provide accurate information.
• Meet deadlines and manage time to ensure client needs are met.
• Deliver exceptional service and go the extra mile.

Skills

Communication skills

Analytical mindset

Problem solving

English proficiency

Education

Bachelor’s degree or equivalent in quantitative field

Tools

CRM software

Job description

Rippling is hiring for a Customer Support role focused on delivering expert assistance within a world‑class HR/IT/Finance platform. You will own customer inquiries from initial contact through resolution, collaborating with Product and Engineering to improve the experience.

The role requires 1–4 years of technical support, strong English communication, and flexibility with changing duties. The company emphasizes in‑office culture while offering a hybrid work setup and equity benefits.