Platform Tech Support Specialist

Rippling; Oregon (WI); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Equity

Benefits

Job summary

Rippling is seeking a Customer Support professional to join our team in a fast-paced, global environment. You will become a product expert, resolving issues from start to finish and delivering exceptional service across email, chat, and video.

You will thrive in a role that requires strong English communication, organizational skills, and the ability to adapt to changing duties while supporting customers in a dynamic tech platform.

Qualifications

• Bachelor’s degree in Math, Analytics, Data Science, Economics, Statistics, Computer Science, Engineering, or other quantitative fields or relevant work experience strongly preferred.
• 1-4 years of customer support experience in a Technical Support domain.
• Excellent communication skills, both written and verbal (in English) in a technical environment.

Responsibilities

• Become a product expert – maintain a high level of product knowledge to provide accurate information and assistance to customers and colleagues.
• Take charge of customer issues from start to finish in a dynamic, fast-paced environment.
• Respond promptly and professionally to customer inquiries via email, chat, or video conferencing.
• Resolve product or service issues by understanding the customer’s complaint, determining the cause, selecting and explaining the best solution, and following up to ensure resolution.
• Document and track customer interactions, transactions, comments, and complaints using the CRM system.
• Gather customer feedback and work with Product and Engineering teams to share insights to improve products and services.
• Stay up-to-date with company policies, procedures, and product updates to provide accurate information.
• Work well under time constraints and meet schedules; deliver exceptional service and customer satisfaction.

Skills

Excellent communication

Organizational skills

Flexibility

Education

Bachelor's degree in quantitative field

Job description

Rippling is seeking a Customer Support professional to join our team in a fast-paced, global environment. You will become a product expert, resolving issues from start to finish and delivering exceptional service across email, chat, and video.

You will thrive in a role that requires strong English communication, organizational skills, and the ability to adapt to changing duties while supporting customers in a dynamic tech platform.