Platform Support Engineer

Rippling; Arizona; On-site; USD 28,000 - 32,000; Full time

Job summary

Rippling is hiring for a Customer Support role on the Technical Support team. You will become a product expert, resolve issues from start to finish, and respond to customer inquiries via email, chat, or video.

You will document interactions in our CRM, gather feedback for Product and Engineering, and stay updated with company policies and product updates. This role emphasizes in-office collaboration with a hybrid schedule and requires strong communication in English.

Qualifications

• Bachelor’s degree or relevant work experience strongly preferred.
• 1–4 years of customer support experience in a Technical Support domain.
• Flexibility with changing job duties and responsibilities.
• Excellent written and verbal communication in English in a technical environment.

Responsibilities

• Become a product expert and maintain high product knowledge for customers and colleagues.
• Own customer issues from start to finish in a fast-paced environment.
• Respond to inquiries via email, chat, or video conferencing.
• Document and track interactions in the CRM system.
• Gather customer feedback and share insights with Product and Engineering.

Skills

Customer support

Written and verbal communication

English proficiency

Timezone flexibility

Education

Bachelor's degree in quantitative field

Tools

CRM software

Job description

Rippling is hiring for a Customer Support role on the Technical Support team. You will become a product expert, resolve issues from start to finish, and respond to customer inquiries via email, chat, or video.

You will document interactions in our CRM, gather feedback for Product and Engineering, and stay updated with company policies and product updates. This role emphasizes in-office collaboration with a hybrid schedule and requires strong communication in English.