Platform Tech Support Engineer

Rippling; New Mexico; On-site; USD 29,000 - 32,000; Full time

Job summary

Rippling is seeking a Technical Support specialist to help customers navigate our HR, IT, and Finance platform. You will become a product expert and handle issues from start to finish, communicating clearly via email, chat, or video and guiding users through solutions.

You should have a Bachelor’s degree in a quantitative field or relevant work experience, 1–4 years in technical customer support, and strong English communication.

Qualifications

• Excellent written and verbal English communication in a technical environment.

Responsibilities

• Become a product expert to provide accurate information and assistance.
• Take ownership of customer issues from start to finish in a fast-paced setting.
• Respond to inquiries via email, chat, or video conferencing in a timely, professional manner.
• Resolve issues by identifying causes, selecting solutions, and following up for resolution.
• Document interactions and transactions in the CRM system for tracking.
• Gather customer feedback and collaborate with Product and Engineering to drive improvements.
• Stay updated on company policies and product updates to ensure consistent information.
• Work under time constraints to meet client needs and deadlines.
• Deliver exceptional service and go the extra mile to ensure satisfaction.

Skills

Communication skills

Organizational skills

Education

Bachelor’s degree in Math, Analytics, Data Science, Economics, Statistics, Computer Science, Engineering, or other quantitative fields

Job description

Rippling is seeking a Technical Support specialist to help customers navigate our HR, IT, and Finance platform. You will become a product expert and handle issues from start to finish, communicating clearly via email, chat, or video and guiding users through solutions.

You should have a Bachelor’s degree in a quantitative field or relevant work experience, 1–4 years in technical customer support, and strong English communication.