Platform Tech Support Specialist

Rippling; California (MO); On-site; USD 29,000 - 32,000; Full time

Job summary

Rippling is seeking a customer support professional to become a product expert and resolve issues end-to-end across multiple channels. You will respond via email, chat, or video, document interactions in the CRM, and collaborate with Product and Engineering to improve the platform.

The role emphasizes strong English communication, timezone alignment in Pacific/Mountain states, and a 9am–6pm PST shift while delivering excellent service in a fast-paced environment.

Qualifications

• Bachelor’s degree in a quantitative field or equivalent work experience.
• 1–4 years of customer support experience in a technical domain.
• Flexible with changing duties and responsibilities.
• Strong organizational skills and process improvement experience.
• Excellent written and verbal English in a technical setting.
• Resident in Pacific or Mountain timezone; 9am–6pm PST shift.

Responsibilities

• Become a product expert and maintain high product knowledge.
• Own customer issues end-to-end in a dynamic environment.
• Respond promptly to inquiries via email, chat, or video.
• Understand the problem, choose best solution, follow up.
• Document and track interactions in the CRM system.
• Gather feedback and share insights with Product/Engineering.
• Stay updated on policies and product updates for accuracy.
• Work under time constraints to meet deadlines and needs.
• Deliver exceptional service and go the extra mile.

Skills

Communication skills

Time zone flexibility

Organizational skills

English proficiency

Customer-focused mindset

Education

Bachelor's degree in Math/Analytics/Data Science/Economics/Statistics/CS/Engineering

Tools

CRM system

Job description

Rippling is seeking a customer support professional to become a product expert and resolve issues end-to-end across multiple channels. You will respond via email, chat, or video, document interactions in the CRM, and collaborate with Product and Engineering to improve the platform.

The role emphasizes strong English communication, timezone alignment in Pacific/Mountain states, and a 9am–6pm PST shift while delivering excellent service in a fast-paced environment.