Platform Support Expert — Global HR/IT Tech

Rippling; El Paso (TX); On-site; USD 60,174,000 - 65,904,000; Full time

Job summary

Qualifications

• Bachelor’s degree or equivalent work experience in quantitative field preferred.
• 1–4 years of customer support experience in a technical environment.
• Flexible with changing job duties and responsibilities.
• Organizational skills and experience improving processes.
• Excellent communication skills, both written and verbal in English in a technical environment.
• Currently reside in a Pacific or Mountain timezone state with the ability to work 9am–6pm PST shift.

Responsibilities

• Become a product expert and maintain high product knowledge for customers and colleagues.
• Take charge of customer issues from start to finish in a dynamic environment.
• Respond to customer inquiries via email, chat, or video conferencing in a timely, professional manner.
• Resolve issues by understanding the problem, choosing the best solution, and following up.
• Document and track customer interactions using the company’s CRM system.
• Gather feedback and work with Product and Engineering to improve products and services.
• Stay updated with policies and product updates to ensure accurate information.
• Meet schedules and deadlines, even under time constraints.
• Deliver exceptional service and go the extra mile in every interaction.

Skills

Communication skills

English proficiency

Customer support experience

Organizational skills

Adaptability

Education

Bachelor’s degree or equivalent experience

Tools

CRM systems

Job description