Platform Technical Support Specialist & Product Expert

Rippling; Colorado; On-site; USD 29,000 - 32,000; Full time

Job summary

Rippling is seeking enthusiastic individuals to join our Customer Support team to ensure a seamless experience for users of our HR, IT, and Finance platform.

You will become a product expert, own customer issues from start to finish, respond via email, chat, or video, document interactions in our CRM, and work with Product and Engineering to relay customer feedback. This role requires 1–4 years in tech support and a strong command of English.

Qualifications

• 1-4 years of customer support experience in a technical domain.
• Bachelor's degree in a quantitative field preferred.
• Ability to adapt to changing duties and time zones.
• Strong written and verbal English communication in a technical context.

Responsibilities

• Become a product expert to provide accurate information to customers and teammates.
• Own customer issues from start to finish in a fast-paced setting.
• Respond to inquiries via email, chat, or video conferencing.
• Document interactions in the CRM and track outcomes.
• Collaborate with Product and Engineering to relay customer feedback.

Skills

Customer support

Technical support

English communication

Education

Bachelor's degree in a quantitative field

Tools

CRM system

Job description

Rippling is seeking enthusiastic individuals to join our Customer Support team to ensure a seamless experience for users of our HR, IT, and Finance platform.

You will become a product expert, own customer issues from start to finish, respond via email, chat, or video, document interactions in our CRM, and work with Product and Engineering to relay customer feedback. This role requires 1–4 years in tech support and a strong command of English.