Customer Support Pro - Product Expert in a Fast-Paced Team

Rippling; Nevada (IA); On-site; USD 30,307 - 33,062; Full time

Job summary

Rippling is seeking a motivated Customer Support specialist to become a product expert and guide customers through our HR, IT, and finance platform. You will own issues from start to finish, deliver clear, timely responses, and collaborate with Product and Engineering to improve the experience.

Based in the Pacific or Mountain time zones, you will work a 9am–6pm PST shift, enjoy competitive hourly pay, and participate in a supportive, growth‑minded team that values problem solving and customer

Qualifications

• Bachelor's degree required.
• 0–3 years of professional work experience or internship experience.
• Currently reside in a Pacific or Mountain timezone state with 9am–6pm PST shift.
• Demonstrated experience in problem‑solving with attention to detail.

Responsibilities

• Own customer issues from start to finish in a fast-paced environment.
• Respond promptly to inquiries via email, chat, or video conferencing.
• Document and track customer interactions in the CRM system.
• Gather feedback and share insights with Product and Engineering to improve the product.
• Stay up-to-date with policies and product updates to provide accurate information.
• Work under time constraints to meet deadlines and client needs.
• Deliver exceptional service and ensure customer satisfaction.

Skills

Problem solving

Attention to detail

Communication

Education

Bachelor's degree

Job description

Rippling is seeking a motivated Customer Support specialist to become a product expert and guide customers through our HR, IT, and finance platform. You will own issues from start to finish, deliver clear, timely responses, and collaborate with Product and Engineering to improve the experience.

Based in the Pacific or Mountain time zones, you will work a 9am–6pm PST shift, enjoy competitive hourly pay, and participate in a supportive, growth‑minded team that values problem solving and customer