Platform Support Engineer – 24/7 On-Call

Vista; Los Angeles (CA); On-site; USD 80,000 - 85,000; Full time

Job summary

Vista is seeking a Level 3 Support Specialist for its Platform team to provide proactive technical support and incident management for Cloud, SaaS, and managed service clients worldwide.

The role requires after-hours availability, weekend work, and occasional travel; you will mentor junior staff, resolve incidents, read code, use SQL Server and Azure tools, and document issues in Vista's tracking system.

Qualifications

• 3+ years of experience in IT support or services.
• Experience with Azure, SaaS, VMS, and Cloud technologies.
• Microsoft AZ-900 and AZ-104 are preferred.

Responsibilities

• Provide proactive monitoring and incident response for Cloud/VMS/SaaS.
• Mentor and train junior staff as a Level 3 escalation point.
• Respond to and resolve incidents, coordinating with global Vista teams.
• Read and interpret logs and code to assist problem solving.
• Document all support interactions in Vista's issue tracking system.

Skills

Team player

Effective communicator

Continuous improvement

Prioritization

Leadership potential

Education

Undergraduate IT degree

Microsoft AZ-900

Microsoft AZ-104

Tools

Azure

SQL Server

Cloud platforms

Job description

Vista is seeking a Level 3 Support Specialist for its Platform team to provide proactive technical support and incident management for Cloud, SaaS, and managed service clients worldwide.

The role requires after-hours availability, weekend work, and occasional travel; you will mentor junior staff, resolve incidents, read code, use SQL Server and Azure tools, and document issues in Vista's tracking system.