Cloud Support Engineer

Smart IT Frame LLC; Bellevue (WA); On-site; USD 90,000 - 130,000; Full time

Job summary

Smart IT Frame LLC is seeking an experienced Azure VM / Cloud Support Engineer to provide technical support for Microsoft Azure customers and internal teams. The role focuses on troubleshooting and resolving complex issues related to Azure Virtual Machines, Compute/IaaS, Networking, Storage, Windows/Linux systems, virtualization, monitoring, and automation.

The ideal candidate will have hands-on experience with Azure infrastructure, VM troubleshooting, Windows/Linux administration, VMware,

Qualifications

• Strong experience with Microsoft Azure, Azure VM & Azure IaaS.
• Networking, TCP/IP, HTTP & Storage knowledge.
• PowerShell scripting & automation.
• Azure Monitor, Log Analytics & Azure Automation.
• Troubleshooting VM performance, availability, connectivity & security.
• Active Directory, patching, Event Logs/Syslogs.
• Must be flexible for 24x7 rotational shifts.

Responsibilities

• Provide technical support for Microsoft Azure customers and internal teams.
• Troubleshoot and resolve issues related to Azure VM, Compute/IaaS, Networking, Storage, Windows/Linux systems, virtualization, monitoring and automation.

Skills

Azure VM/IaaS

Networking

PowerShell

Azure Monitor/Log Analytics

VMware

Windows/Linux admin

Troubleshooting

AD/patching/Syslogs

24x7 shifts

Job description

We are seeking an experienced Azure VM / Cloud Support Engineer to provide technical support for Microsoft Azure customers and internal teams. The role focuses on troubleshooting and resolving complex issues related to Azure Virtual Machines, Azure Compute/IaaS, Networking, Storage, Windows/Linux systems, virtualization, monitoring, and automation.

The ideal candidate will have strong hands-on experience with Azure infrastructure, VM troubleshooting, Windows/Linux administration, VMware, PowerShell, networking, and customer-facing technical support.

Required Skills:

• Strong experience with Microsoft Azure, Azure VM & Azure IaaS
• Strong Networking, TCP/IP, HTTP & Storage knowledge
• PowerShell scripting & automation
• Experience with Azure Monitor, Log Analytics & Azure Automation
• Troubleshooting VM performance, availability, connectivity & security
• Active Directory, patching, Event Logs/Syslogs
• Must be flexible for 24x7 rotational shifts, including weekends/holidays