Azure Cloud Support Engineer – 24/7 Live Site Support

ASM Research, An Accenture Federal Services Company; Elkridge (MD); On-site; USD 66,000 - 73,000; Full time

Job summary

ASM Research, An Accenture Federal Services Company seeks a focused incident management candidate for a 24x7 Microsoft Azure environment to diagnose and mitigate system issues while maintaining high availability. The role involves incident response, collaboration with engineering and operations teams, and knowledge base updates.

The ideal candidate has a BS in Computer Science or related field, 1–2 years in operations support, and security clearances (TS/SCI with Full Scope Poly and FBI CJIS

Qualifications

• BS in Computer Science or other technical discipline preferred.
• 1-2 years of operations experience providing application infrastructure support; 1 year performing system administrator support.

Responsibilities

• Responds to incident tickets in a 24x7 operational environment to meet SLA objectives.
• Troubleshoots system issues using diagnostic tools and logs.
• Reviews system logs to identify and mitigate system issues.
• Update knowledge base troubleshooting guides and lessons learned as required.
• Document incident fixes and make recommendations to engineering team for system improvements.

Job description

ASM Research, An Accenture Federal Services Company seeks a focused incident management candidate for a 24x7 Microsoft Azure environment to diagnose and mitigate system issues while maintaining high availability. The role involves incident response, collaboration with engineering and operations teams, and knowledge base updates.

The ideal candidate has a BS in Computer Science or related field, 1–2 years in operations support, and security clearances (TS/SCI with Full Scope Poly and FBI CJIS