Platform Support Engineer — Cloud & SaaS (On‑Call)

Vista Group; Los Angeles (CA); On-site; USD 80,000 - 85,000; Full time

Benefits offered by this job

Mentoring & career development focus

Vista Innovation Cup

Team events

Job summary

Vista Group is seeking a Level 3 Support Specialist in its Platform team to deliver pro-active technical support and incident management for Cloud, SaaS, and managed clients globally.

The role requires 3+ years IT support experience, Azure/SaaS/VMS familiarity, and strong SQL Server knowledge. After-hours work and international travel are involved; the team collaborates across Vista offices worldwide.

Qualifications

• 3 years or more experience working in IT support or services type role.
• Experience working with Azure, SaaS, VMS, Cloud (preferred)
• Microsoft AZ900, AZ104 (preferred)
• Strong knowledge of SQL Server and networking
• Undergraduate degree in IT (preferred)

Responsibilities

• Work with proactive platform monitoring technology to identify and address incidents
• Lead by example and assist with mentoring/training new staff
• Responding to and resolving Incidents logged for Cloud/VMS/SaaS
• Working collaboratively with Vista teams globally to resolve incidents
• Reading and understanding program code to assist with problem solving
• Using SQL Server and SQL statements to assist with problem solving
• Using Azure and monitoring tools to assist with problem solving
• Reading and interpreting error logs
• Recording all details of support calls into Vista’s issues system
• Be available on rotation with a cell phone for urgent after-hours support issues
• Travel domestically or internationally
• Continuously building expertise in the platform and product and acting as a subject matter expert for those product areas within Services
• Escalated access/support/modifications/config for the platform that aren’t in the user interface or in tooling
• Becoming proficient in the use of tools for platform monitoring
• Work on platform monitoring technology and alerting to grow the maturity of the system
• Performing technical configuration to support client requests or project work
• Contributes to support documentation, articles, playbooks, etc...

Skills

IT support

Azure

SaaS

VMS

Networking

SQL Server

Communication

Teamwork

Education

Microsoft AZ-900

Microsoft AZ-104

Undergraduate IT degree

Tools

Azure

Job description

Vista Group is seeking a Level 3 Support Specialist in its Platform team to deliver pro-active technical support and incident management for Cloud, SaaS, and managed clients globally.

The role requires 3+ years IT support experience, Azure/SaaS/VMS familiarity, and strong SQL Server knowledge. After-hours work and international travel are involved; the team collaborates across Vista offices worldwide.