Technical Support Analyst: Windows & Cloud Infra On-Call

VRC; Milwaukee (WI); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical/Dental/Vision insurance

Life Insurance

Disability

Health Savings Account

Dependent Care Reimbursement

Commuter Benefits

401k match program

Voluntary insurance options

Job summary

VRC is seeking a Technical Support Analyst based in Milwaukee to develop, configure, maintain, support, and optimize end-user systems. You will provide frontline helpdesk support, manage on-call responsibilities, and ensure security governance per regulatory policies across Windows 11, Azure, Entra, and Office 365 environments.

Your role includes collaborating with the IT Team to meet goals, troubleshoot incidents, document changes, and support end users in a dynamic, on-site setting with

Qualifications

• 3-5 years of experience in a technical support or information systems position.
• Strong experience with Microsoft systems.
• Experience with Microsoft Intune and Entra.
• Experience in Microsoft hybrid environments.
• Experience with Office 365 Administration.
• Experience with Cloud Services and Infrastructure using Azure.
• Excellent verbal and written communication skills.
• Current authorization to work in the United States without visa sponsorship.

Responsibilities

• Work with the IT Team to meet department goals, priorities, and initiatives.
• Represent the IT Team with customers, peers, co-workers, and partners.
• Advise coworkers, consultants, and customers on operations and security.
• Administer daily infrastructure/desktop support, including change management requests, monitoring, and service requests.
• Perform maintenance on workstations.
• Troubleshoot customer support with desktop, and applications errors.
• Monitor Help Desk queue, complete tickets and requests thoroughly and on a timely basis, and escalate issues as needed.
• Monitor and maintain service performance, including installation, upgrade, administration, troubleshooting, and planning enhancements for end user systems.
• Document configuration and all changes, standard operating procedures, licensing, and contracts to achieve compliance with IT policies and procedures.
• Follow Computer Life Cycle Management Policy, Deploy new user hardware/software packages.
• Demonstrate learning agility by enhancing technical knowledge through continued education and research.
• Use multiple media platforms to include video conferencing, telecommunications, email and multiple application and enterprise software systems.
• Work in conference rooms and other meeting facilities; on-call rotation with IT Team.

Skills

Windows 11 + Microsoft systems

Microsoft Intune

Entra

Hybrid environments

Office 365 Administration

Azure Cloud Services

Customer support

Incident handling

Team collaboration

Communication skills

Education

Associate or bachelor’s degree in information systems or related field

Job description

VRC is seeking a Technical Support Analyst based in Milwaukee to develop, configure, maintain, support, and optimize end-user systems. You will provide frontline helpdesk support, manage on-call responsibilities, and ensure security governance per regulatory policies across Windows 11, Azure, Entra, and Office 365 environments.

Your role includes collaborating with the IT Team to meet goals, troubleshoot incidents, document changes, and support end users in a dynamic, on-site setting with