Platform Technical Support Specialist - Global Onboarding

Rippling; Nevada (IA); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Equity

Benefits

Job summary

Rippling is seeking a Customer Support professional to become a product expert and own customer issues from start to finish. You will respond to inquiries via email, chat, or video, and document each interaction in our CRM. The role emphasizes a customer-centric approach and collaborative problem solving.

Ideal candidates have 1–4 years in technical customer support, strong English communication, and ability to adapt in a fast-paced environment across multiple time zones.

Qualifications

• Bachelor’s degree in a quantitative field or equivalent work experience.
• 1–4 years of customer support in a technical domain.
• Excellent written and verbal English in a technical environment.

Responsibilities

• Become a product expert to provide accurate information to customers and colleagues.
• Handle customer issues from start to finish in a fast-paced setting.
• Respond to inquiries via email, chat, or video conferencing.
• Document interactions and track issues in the CRM system.
• Gather feedback and share insights with Product and Engineering teams.

Skills

Bachelor’s degree

Customer support

English communication

Time zone availability

Analytical mindset

Education

Bachelor’s degree in Math, Analytics, Data Science, Economics, Statistics, Computer Science, Engineering, or related field

Tools

CRM software

Job description

Rippling is seeking a Customer Support professional to become a product expert and own customer issues from start to finish. You will respond to inquiries via email, chat, or video, and document each interaction in our CRM. The role emphasizes a customer-centric approach and collaborative problem solving.

Ideal candidates have 1–4 years in technical customer support, strong English communication, and ability to adapt in a fast-paced environment across multiple time zones.