Platform Support Engineer: Rapid Customer Solutions

Rippling; Idaho; On-site; USD 28,000 - 32,000; Full time

Job summary

Rippling is hiring for a Customer Support role in the US. You will become a product expert, handling customer inquiries across email, chat, and video. You’ll resolve issues end-to-end, document interactions in the CRM, and collaborate with Product and Engineering to drive improvements.

The role emphasizes timely, precise communication and a bias for customer satisfaction. The ideal candidate has 1–4 years in technical support, strong English communication, and is located in a Pacific or Mountain

Qualifications

• Bachelor’s degree in Math, Analytics, Data Science, Economics, Statistics, Computer Science, Engineering, or other quantitative fields or relevant work experience strongly preferred
• 1–4 years of customer support experience in a Technical Support domain
• Flexibility with changing job duties and responsibilities
• Organizational skills and experience improving processes
• Excellent communication skills, both written and verbal (in English) in a technical environment
• Currently reside in a Pacific or Mountain timezone state with the ability to work a shift between the hours of 9am to 6pm PST

Responsibilities

• Become a product expert - maintain a high level of product knowledge to provide accurate information and assistance to customers and colleagues
• Take charge of customer issues from start to finish in a dynamic environment
• Respond promptly and professionally to customer inquiries via email, chat, or video conferencing
• Resolve product or service issues by understanding the customer’s complaint, determining the cause, selecting the best solution, and following up to ensure resolution
• Document and track customer interactions using the company’s CRM system
• Gather customer feedback and work with Product and Engineering teams to share insights
• Stay up-to-date with company policies and product updates to provide accurate information
• Meet deadlines and work under time constraints to satisfy client needs
• Deliver exceptional service and customer satisfaction by going the extra mile

Skills

Customer support

Communication

Time management

Organizational skills

Education

Bachelor's degree in quantitative field

Job description

Rippling is hiring for a Customer Support role in the US. You will become a product expert, handling customer inquiries across email, chat, and video. You’ll resolve issues end-to-end, document interactions in the CRM, and collaborate with Product and Engineering to drive improvements.

The role emphasizes timely, precise communication and a bias for customer satisfaction. The ideal candidate has 1–4 years in technical support, strong English communication, and is located in a Pacific or Mountain