Platform Success Specialist — Proactive, Insightful Support

Too Lost Llc

New York (NY)

Hybride

USD 60 000 - 90 000

Plein temps

14 jours+

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Résumé du poste

Too Lost LLC in New York is seeking a proactive Customer Success Specialist to join our Operations team. You will own complex customer interactions, apply deep product knowledge, and influence product improvements while mentoring others.

This role emphasizes owning support areas, surfacing insights from feedback, and collaborating with leadership to streamline processes and elevate the customer experience. Strong written communication and the ability to work independently in a fast-paced

Qualifications

3+ years of experience in customer support or customer success.
Experience in fast-paced or technical environments.
Ability to work independently and prioritize effectively.
Excellent written communication with empathy.
Proactive in identifying trends and improvements that enhance the customer experience.

Responsabilités

Resolve complex customer inquiries requiring deep product expertise.
Own and refine specific support areas for accuracy and quality.
Identify patterns in customer feedback and surface root causes.
Partner with Senior Specialists and leadership to improve workflows and influence product evolution.
Mentor contractors and elevate team performance.
Proactively reduce inbound support volume by improving self-service resources and documentation.