Customer Success Specialist: Drive Impact & Feedback

Too Lost Llc; Los Angeles (CA); Hybrid; USD 70,000 - 100,000; Full time

Benefits offered by this job

Diversity & inclusion

Job summary

Too Lost LLC in Los Angeles is seeking a proactive Customer Success Specialist to join our Operations team. You will deliver exceptional customer experiences, take ownership of complex challenges, and influence product improvements while mentoring others.

The role emphasizes proactive process improvements, elevating the customer experience, and serving as a trusted voice between users and product teams. Compensation will be discussed early in the process to ensure alignment.

Qualifications

• 3+ years of experience in customer support or customer success.
• Strong written communication and problem-resolution skills.
• Ability to work independently and navigate ambiguity.

Responsibilities

• Resolve complex customer inquiries with deep product knowledge.
• Own and refine support areas to ensure accuracy and high service standards.
• Identify patterns in feedback and surface insights to drive improvements.
• Collaborate with Senior Specialists and leadership to enhance workflows.
• Mentor contractors and promote a culture of learning.

Skills

Customer support

Technical environment

Written communication

Independent work

Job description

Too Lost LLC in Los Angeles is seeking a proactive Customer Success Specialist to join our Operations team. You will deliver exceptional customer experiences, take ownership of complex challenges, and influence product improvements while mentoring others.

The role emphasizes proactive process improvements, elevating the customer experience, and serving as a trusted voice between users and product teams. Compensation will be discussed early in the process to ensure alignment.