Hybrid Customer Success Manager, Partnerships & Growth

impact.com; New York (NY); Hybride; USD 80 000 - 105 000; Plein temps

Avantages offerts par ce poste

Medical, Dental, and Vision insurance

Thursday catered lunch

RSUs

Coursera subscription

Flexible PTO

Parental leave

Technology stipend

Résumé du poste

impact.com is seeking a Customer Success Manager for the New Client Success team in New York. You will leverage our software to build stronger marketing campaigns and effective partner strategies with leading brands.

You will guide accounts during early stages, balance proactive and reactive support, and help brands achieve immediate success and sustainable growth through strategic partnerships.

Qualifications

• 3+ years of experience in affiliate marketing.
• Bachelor's degree or equivalent in Business, Marketing, or related field.
• Proven track record of providing stellar support to customers.
• Strong teamwork and cross-team collaboration skills.
• Solid understanding of the digital marketing ecosystem.

Responsabilités

• Deliver world-class support to top clients.
• Maintain a balanced proactive/reactive relationship with assigned accounts.
• Account monitoring, regular check-ins, and relationship building.
• Training, product support, and delegation for technical issues and feature requests.

Connaissances

Affiliate marketing

Formation

Bachelor's Degree or equivalent

Description du poste

impact.com is seeking a Customer Success Manager for the New Client Success team in New York. You will leverage our software to build stronger marketing campaigns and effective partner strategies with leading brands.

You will guide accounts during early stages, balance proactive and reactive support, and help brands achieve immediate success and sustainable growth through strategic partnerships.