Platform Specialist

Ascendco Health; Baltimore (MD); Hybrid; USD 85,000 - 120,000; Full time

Benefits offered by this job

Two weeks PTO annually

Job summary

Ascendco Health seeks a Platform Specialist embedded at Johns Hopkins Hospital (JHH). You will drive the implementation, adoption, standardization, and sustainment of the Ascendco platform across JHH facilities, serving as both a strategic partner and execution leader through data transformation and system optimization.

The ideal candidate has 3–5 years in Sterile Processing or Surgical Services, plus experience in project management or technical support.

Qualifications

• 3–5 years in Sterile Processing (SPD) or Surgical Services.
• Experience in project management, implementation, or technical support in surgical services.
• Strong interpersonal and communication abilities.
• Detail-oriented, results-driven mindset in dynamic, high-pressure environments.
• Optional bachelor’s degree in Business Admin, IT, or related field.

Responsibilities

• Lead implementation and sustainment of the Ascendco platform across JHH facilities.
• Own platform administration: data quality management, inventory and PAR optimization, standard configuration.
• Administer user accounts and role-based access.
• Triage and escalate platform issues; coordinate with JHH IT for fast resolution.
• Analyze usage trends; validate dashboards; turn data into improvement plans.
• Deliver user training and frontline adoption support.
• Lead leadership meetings to align priorities and plan rollout of new functionality.
• Drive workflow standardization and increase Education Module utilization.
• Serve as primary liaison between JHH and Ascendco, escalate feedback to product and engineering.

Skills

Project management

Technical support

Communication skills

Problem solving

Attention to detail

Education

Bachelor's degree in Business Administration or IT

Job description

Ascendco is seeking a Platform Specialist to be fully embedded at Johns Hopkins Hospital (JHH). In this role, you'll serve as a dedicated Ascendco representative, driving the successful implementation, adoption, standardization, and sustainment of the Ascendco platform across every JHH facility. This role is central to our mission of enabling high-performing surgical teams and improving patient outcomes through data-driven tools and insights - acting as both a strategic partner and execution leader guiding the client through data transformation and system optimization.

What You'll Do

• Lead implementation and sustainment of the Ascendco platform across JHH's facilities, including go-live readiness, milestones, and performance reporting
• Own platform administration: data quality management and remediation, inventory and PAR optimization, and standardized system configuration across entities
• Administer user accounts and role-based access
• Identify, triage, and manage escalation of platform issues; coordinate between JHH IT and Ascendco to expedite resolution
• Analyze usage trends, validate dashboards and reports, and collaborate with JHH stakeholders to turn data into improvement plans
• Deliver user training, support frontline adoption, and reinforce best practices across all entities
• Lead regular leadership meetings to align priorities, communicate platform enhancements, and plan rollout of new functionality
• Drive workflow standardization, expand quality documentation, and increase utilization of the Education Module
• Serve as the primary liaison between JHH and Ascendco - escalating feedback to product and engineering teams and advocating for client enhancements

Ideal Background

• 3-5 years of experience in Sterile Processing (SPD) or Surgical Services - this background is highly valued for success in the role
• Proven experience in project management, implementation, or technical support within surgical services
• Strong problem-solving and decision-making skills, with a track record of driving results in clinical or surgical environments
• Exceptional interpersonal and communication abilities to engage and inspire both clients and teammates
• A detail-oriented, results-driven mindset, thriving in dynamic, high-pressure scenarios
• (Optional) Bachelor's degree in Business Administration, Information Technology, or related field
• Standard hours: 8:00 AM - 5:00 PM (with occasional flexibility for evening/weekends)
• Combination of onsite and remote work depending on project needs
• Some travel between JHH entities may be required depending on facility footprint
• Workspace provided onsite, with access to required departments, scrubs, and clinical attire in line with infection-prevention policies
• Full-time Ascendco employee with two (2) weeks PTO annually (per Ascendco HR policies)
• PTO requests require approval from both Ascendco and JHH leadership
• Full compliance with Ascendco workforce policies (confidentiality, conduct, timekeeping)
• Recognized as an Ascendco partner, not a JHH employee