Client Success Consultant

Ascend Learning; Northern (KY); Hybrid; USD 101,000 - 144,000; Full time

Benefits offered by this job

Health insurance

401(k) match

PTO & parental leave

Employee assistance program

Wellness programs (Headspace & Airvet)

Charitable matching

Job summary

Ascend Learning is seeking a Client Solutions Consultant to become the trusted advisor for healthcare workforce clients, guiding them through implementation, adoption, renewal, and expansion. You will partner with product, engineering, support, finance, legal, sales, and operations to maximize value realization and drive revenue growth.

You will lead executive engagements, strategize on account plans, and coordinate cross-functional teams to deliver measurable outcomes across the client

Qualifications

• 5+ years of experience in nursing professional development, client success, client engagement, account management, healthcare consulting, workforce technology, or customer-facing SaaS roles.
• Bachelor's degree in Business, Healthcare Administration, Nursing, Human Resources, Management, or related field.
• Clinical background (RN preferred) or nursing professional development expertise strongly preferred.
• Advanced degree (MBA, MSN, MHA, MPH) preferred.
• Experience managing executive-level stakeholder relationships.
• Experience owning or supporting contract renewals, account growth, or customer retention initiatives.
• Experience working with healthcare systems, hospitals, workforce management, scheduling, staffing, labor operations, or healthcare technology solutions preferred.
• Ability to travel up to 20%.

Responsibilities

• Serve as the primary point of contact for an assigned portfolio of healthcare workforce clients throughout the customer lifecycle.
• Build and maintain relationships with executive sponsors, senior leaders, and operational stakeholders.
• Lead recurring business reviews and strategic planning sessions to demonstrate value realization and platform impact.
• Develop and maintain account plans that align client objectives with StaffGarden solutions.
• Monitor account health and address risks that may impact satisfaction, retention or growth.
• Coordinate cross-functional resources to ensure timely resolution of client issues.
• Advocate internally for clients and drive accountability for outcomes.
• Ensure smooth transitions between sales, implementation, and ongoing account management.

Skills

Executive stakeholder relationships

Contract renewals

Healthcare SaaS

Account management

Travel up to 20%

Education

Bachelor's degree in Business, Healthcare Administration, Nursing, HR, Management

Job description

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Leawood, KS, US, 66211 Burlington, MA, US, 01803 OH, US NJ, US TX, US PA, US

We Impact Lives Through Purpose-Driven Work in A People First Culture

Ascend Learning, a leading healthcare and learning technology company,is the connection between a powerful portfolio of brands serving students, educators, and employers with outcomes-based, data-driven solutions across the lifecycle of learning.From testing to certification, Ascend Learning products are used by physicians, emergency medical professionals, nurses, allied health professionals, certified personal trainers, financial advisors, skilled trades professionals and insurance brokers.

Headquartered in Burlington, MA, with additional office locations and hybrid and remote workers in cities across the U.S., Ascend Learning was recognized by Newsweek and Plant-A Insights Group as one of America's 2025 Greatest Workplaces as well as America's Best Places to work for Mental Well-Being for 2025.

We're always looking for talented, passionate professionals to join us in our mission to help change lives. If this sounds like an environment where you'd thrive, read on to learn more.

WHAT YOU'LL DO

StaffGarden, a brand of Ascend Learning, is hiring Client Solutions Consultant to serve as the primary strategic partner for assigned healthcare workforce clients throughout their entire customer lifecycle, from implementation through renewal and expansion. The role is responsible for driving customer success, executive engagement, product adoption, retention, and growth while serving as the first point of escalation for client needs and business challenges.

As a trusted advisor to healthcare executives and workforce leaders, the Client Solutions Consultant develops deep partnerships that alignStaffGardensolutions with organizational workforceobjectives. This role collaborates closely with Product, Engineering, Support, Finance, Legal, Sales, and Implementation teams to deliver exceptional client outcomes, maximize value realization, andidentifyopportunities for growth and expansion. Success is measured by client retention, customer satisfaction, buyer advocacy,utilization, and revenue growth.

WHERE YOU'LL WORK

This position will have the flexibility to work remotely within the United States. Living within the Eastern or Central time zone preferred.

HOW YOU'LL SPEND YOUR TIME

Strategic Account Ownership

Serve as the primary point of contact for an assigned portfolio of healthcare workforce clients throughout the customer lifecycle.

Build andmaintainrelationships with executive sponsors, senior leaders, and operational stakeholders.

Lead recurring business reviews and strategic planning sessions todemonstratevalue realization, platform impact,utilizationtrends, and workforce outcomes.

Develop andmaintainaccount plans that align client businessobjectiveswithStaffGardensolutions.

Monitor account health and proactively address risks that mayimpactclient satisfaction, retention, or growth.

Client Success & Problem Resolution

Serve as the first point of escalation for all client concerns, including implementation delays, adoption challenges, billing issues, competitive threats, support concerns, and stakeholder turnover.

Coordinate cross-functional resources to ensuretimelyresolution of customer issues.

Advocate internally on behalf of clients and drive accountability for customer outcomes.

Ensure seamless transitions between sales, implementation, and ongoing account management phases.

Revenue Retention & Expansion

Lead contract renewal planning and execution efforts across assigned accounts.

Identifyand pursue expansion opportunities that increase client value and support growthobjectives.

Partner with Finance, Legal, and Sales teams tofacilitaterenewals, amendments, statements of work, and commercial discussions.

Support achievement of retention, expansion, and newbookingsgoals.

Client Onboarding & Adoption

Lead strategic onboarding sessions for new clients toestablishpriorities, success measures, governance structures, and implementationobjectives.

Partner with implementation and support teams to drive successful adoption andutilization.

Develop strategies to increase customer engagement, platform adoption, and measurable business outcomes.

Market Expertise & Product Advocacy

Serve as a subject matter expert forStaffGardenworkforce solutions and healthcare workforce challenges.

Support sales activities through productexpertise, customer references, conference participation, and industry presentations.

Gather client feedback and collaborate with Product and Engineering teams to inform product direction and roadmap priorities.

Communicatemarket trends, customer needs, and competitive insights across the organization.

WHAT YOU'LL NEED

• 5+ years of experience in nursing professional development, client success, client engagement, account management, healthcare consulting, workforce technology, or customer-facing SaaS roles.

Bachelor's degree in Business, Healthcare Administration, Nursing, Human Resources, Management, ori relatedfieldrequired.

Clinical background (RN preferred) or nursing professional developmentexpertisestronglypreferred.

Advanced degree (MBA, MSN, MHA, MPH) preferred.

Experience managing executive-level stakeholder relationships.

Experience owning or supporting contract renewals, account growth, or customer retention initiatives.

Experience working with healthcare systems, hospitals, workforce management, scheduling, staffing, labor operations, or healthcare technology solutions preferred.

Demonstrated success working across Product, Engineering, Support, Sales, Finance, and Operations teams.

• Ability to travel up to 20%.

HIRING RANGE

The current full-time, annualized base pay hiring range for this role is $100,800.00-$144,210.00. In accordance with applicable state laws, we are providing the expected pay range for this position. Individual compensation will be determined by various factors, including relevant experience, qualifications, current business needs and local market factors. Most regular, full-time employees are eligible to participate in an Ascend incentive bonus or salesplan.

BENEFITS

• Health, dental, and vision insurance
• 401(k) with company match
• Paid time off and parental leave
• Employee assistance program
• Other wellness programs such as Headspace and Airvet
• Charitable matching program

Fostering A Sense of Belonging

Our values-driven culture unifies our teams and inspires a mindset of action, innovation, and collaboration, with a relentless focus on customers. We seek out and celebrate all people and perspectives and cultivate an inclusive culture where everyone can thrive, feel valued, and be authentic. Our culture is firmly rooted in the belief that by embracing our differences and drawing on diverse perspectives, we are a stronger, more innovative, and more successful organization where employees experience a sense of belonging.

Ascend Learning, LLC is proud to be an equal opportunity employer (M/F/Vets/Disabled). No agency or search firm submissions will be accepted. Applications for U.S.-based positions with Ascend Learning, LLC must be legally authorized to work in the United States, and verification of employment eligibility will be required at the time of hire.