Platform Implementation Lead - Surgical Services (Hybrid)

Ascendco Health; Baltimore (MD); Hybrid; USD 85,000 - 120,000; Full time

Benefits offered by this job

Two weeks PTO annually

Job summary

Ascendco Health seeks a Platform Specialist embedded at Johns Hopkins Hospital (JHH). You will drive the implementation, adoption, standardization, and sustainment of the Ascendco platform across JHH facilities, serving as both a strategic partner and execution leader through data transformation and system optimization.

The ideal candidate has 3–5 years in Sterile Processing or Surgical Services, plus experience in project management or technical support.

Qualifications

• 3–5 years in Sterile Processing (SPD) or Surgical Services.
• Experience in project management, implementation, or technical support in surgical services.
• Strong interpersonal and communication abilities.
• Detail-oriented, results-driven mindset in dynamic, high-pressure environments.
• Optional bachelor’s degree in Business Admin, IT, or related field.

Responsibilities

• Lead implementation and sustainment of the Ascendco platform across JHH facilities.
• Own platform administration: data quality management, inventory and PAR optimization, standard configuration.
• Administer user accounts and role-based access.
• Triage and escalate platform issues; coordinate with JHH IT for fast resolution.
• Analyze usage trends; validate dashboards; turn data into improvement plans.
• Deliver user training and frontline adoption support.
• Lead leadership meetings to align priorities and plan rollout of new functionality.
• Drive workflow standardization and increase Education Module utilization.
• Serve as primary liaison between JHH and Ascendco, escalate feedback to product and engineering.

Skills

Project management

Technical support

Communication skills

Problem solving

Attention to detail

Education

Bachelor's degree in Business Administration or IT

Job description

Ascendco Health seeks a Platform Specialist embedded at Johns Hopkins Hospital (JHH). You will drive the implementation, adoption, standardization, and sustainment of the Ascendco platform across JHH facilities, serving as both a strategic partner and execution leader through data transformation and system optimization.

The ideal candidate has 3–5 years in Sterile Processing or Surgical Services, plus experience in project management or technical support.