Client Success Manager

Ascendco Health; Chicago (IL); Hybrid; USD 90,000 - 120,000; Full time

Job summary

Ascendco Health is seeking a Client Success Manager to collaborate with surgical leadership and performance teams, identify high-value opportunities, and drive impactful change management for facility programs.

The role centers on educating clients via business intelligence to guide projects and ensure successful implementations of improvement initiatives, with the ability to travel and work on client sites as needed.

Qualifications

• Bachelor’s degree in Business, Healthcare, Economics, Science or related field.
• Minimum 3 years of experience in Healthcare; specialization in implementation, education and/or training preferred.
• Strong business analysis and functional experience, including requirements gathering, creating/deploying solutions to end users.
• Highly organized with multitasking skills and ability to work in ambiguous situations.
• Ability to travel up to 40% and work on client sites.
• Remote work allowed; travel up to 40%.

Responsibilities

• Drive quality improvements across projects and processes.
• Customer relationship management.
• Communicate and support advanced analytics.
• Oversee and support data collection plans.
• Supports software training and implementation.
• Helps design training curriculums and project management templates.
• Act as a liaison between internal analytics and data teams and the client.
• Interpret, analyze, and communicate data and informatics.

Skills

Business analysis

Functional experience

Travel willingness

Team player

Proactive and productive

Education

Bachelor’s degree in Business, Healthcare, Economics, Science or related field

Job description

Hospitals today are under greater pressure to optimize health performance than ever before, and balancing patients’ physical health with hospitals’ financial health is stressing the system. Ascendco Health is an emerging health tech company that uses a unique blend of data, software, and analytics to digitally transform the way surgical devices are purchased and managed. Fueled by collaboration and inspired by innovation, we take pride in challenging the status quo with energy that accelerates results and enhances patient safety and surgical efficiency.

Job Description:

The Client Success Manager is responsible for working alongside surgical leadership and performance teams to identify the client’s highest-value opportunities, address their most critical challenges, and accelerate the change management required to transform their facility’s existing program. The CSM will proactively educate and inform clients through business intelligence to guide the direction of a project and ensure a successful implementation of key improvement initiatives.

This role allows you to operate at the very center of clinical workflow and provides an unparalleled opportunity to hone and diversify your skill set, advance your career, and shape the future of healthcare. We welcome extremely detail-oriented, creative individuals who enjoy working with others and want to contribute to the growth of a cutting-edge health tech company.

Key Responsibilities:

• Drive quality improvements across projects and processes
• Customer relationship management
• Communicate and support advanced analytics
• Oversee and support data collection plans
• Supports software training and implementation
• Helps design training curriculums and project management templates
• Act as a liaison between internal analytics and data teams and the client
• Interpret, analyze, and communicate data and informatics

Requirements:

• Bachelor’s degree in Business, Healthcare, Economics, Science or related field
• A minimum of 3-year experience in Healthcare. Specialization in implementation, education and/or training preferred
• Strong business analysis and functional experience, including requirements gathering, creating/deploying solutions to end users
• Strong attention to detail and excellent problem-solving skills with a demonstrated ability to self-motivate and follow through on projects.
• Highly organized, have multi-tasking skills, and efficient in ambiguous situations.
• Willing to travel and work on client sites. Travel requirement is up to 40%
• Team player, open, pleasure to work with and positive in a group dynamic
• Driven, hard-working, entrepreneurial, proactive and productive
• Work remotely and in shared tech space

Travel and Onsite Expectations

• ~40% Travel
• In-person at Chicago Office; 3 days in office per week while not traveling