Platform Services Lead: Enterprise IT & Operations

ASM Research, An Accenture Federal Services Company; Salt Lake City (UT); On-site; USD 99,000 - 143,000; Full time

Job summary

ASM Research, An Accenture Federal Services Company, seeks an IT Services Senior Manager to direct IT activities across infrastructure, cloud services, and applications, ensuring continuity of services. You will lead budgeting, planning, and strategic IT solutions aligned with business requirements.

The role requires strong communication, security clearance, and a proven ability to manage matrix teams while driving service improvement and governance across complex environments.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent relevant experience.
• 7-10 years of experience in Information Technology.
• 5+ years of experience managing IT staff.
• Strong communication skills with both technical and non-technical audiences.
• Advanced knowledge of commercial and open-source computer, network, telecom, hosted, and cloud offerings.
• Experience managing a matrixed workforce and collaboration across teams.
• Current security clearance and DoD 8140 compliance (Security+).

Responsibilities

• Lead and direct IT-related activities across infrastructure, applications, networks, cloud services, virtualization, databases, backup and recovery, disaster recovery, security, and compliance.
• Ensure continuity of computer, network, and application services through technical leadership, project coordination, service planning, and operational oversight.
• Align IT services with business processes and customer requirements while promoting best practices and continuous service improvement.
• Perform technical analysis, effort estimation, system and product design review, architectural fit assessment, compliance evaluation, resource planning, milestone management, and quality oversight.
• Forecast costs, software, hardware, equipment, and personnel needs for IT projects and operations, and prepare and administer budgets and budget performance reports.
• Implement hardware and software upgrades for business applications, servers, network equipment, laptops, mobile devices, and related IT assets.
• Design, develop, implement, and coordinate systems, policies, procedures, and standards to strengthen service delivery, security, and operational effectiveness.
• Audit systems and assess outcomes, ensure data and network security, and maintain backup and recovery readiness.
• Identify operational issues, analyze root causes, and implement strategic solutions to improve procedures, communications, reporting, and efficiency.
• Prepare short- and long-range systems plans and priority recommendations, oversee feasibility studies, and validate implementation success through monitoring and audits.
• Analyze complex business and user needs and recommend technical solutions for consistency, maintainability, and quality.
• Lead, mentor, and manage assigned staff, including recruiting, setting expectations, approving timecards, conducting performance reviews, coaching, and enforcing policies.

Skills

IT operations leadership

Infrastructure and cloud services

Technical strategy

Budgeting and forecasting

IT policy governance

Operational resilience

Systems assessment and remediation

Matrix leadership

Stakeholder management

Problem solving

Education

Bachelor’s degree in Information Technology or related field

Master’s degree in Information Technology or related field

Tools

VMware

Job description

ASM Research, An Accenture Federal Services Company, seeks an IT Services Senior Manager to direct IT activities across infrastructure, cloud services, and applications, ensuring continuity of services. You will lead budgeting, planning, and strategic IT solutions aligned with business requirements.

The role requires strong communication, security clearance, and a proven ability to manage matrix teams while driving service improvement and governance across complex environments.