Senior IT Service Delivery Lead – AWS & Hybrid Cloud

R Systems; Sacramento (CA); Hybrid; USD 140,000 - 200,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

R Systems is seeking a senior IT Infrastructure and Cloud Operations leader to oversee enterprise service delivery across mission-critical environments. You will drive ITIL-based governance, manage AWS cloud and hybrid environments, and coordinate cross-functional teams to ensure high availability and performance.

This role emphasizes incident management, RCA, change/release governance, and international vendor collaboration, with a focus on security, compliance, and continuous improvement in

Qualifications

• 10+ years of IT infrastructure or service management experience.
• 5+ years leading enterprise IT operations or service delivery teams.
• Strong ITIL/ITSM process experience and governance.
• Hands-on AWS cloud infrastructure and services experience.
• Experience with hybrid cloud and enterprise infrastructure environments.
• Proven incident, problem, change, release, and configuration management.
• Experience in Major Incident Management and RCA.
• Ability to define and manage SLAs, OLAs, KPIs, and dashboards.
• Vendor, stakeholder, and cross-functional team leadership.
• Excellent communication of technical issues to executives.

Responsibilities

• Lead IT service delivery and infrastructure operations for enterprise environments.
• Establish and manage ITIL-based service management processes.
• Provide operational leadership for AWS cloud infrastructure and hybrid cloud.
• Oversee service availability, performance, capacity, and reliability.
• Lead Major Incident Management activities and RCA efforts.
• Govern Change and Release Management with proper assessment and validation.
• Collaborate with cloud, network, security, application, and DevOps teams.
• Drive cloud migration, modernization, and operational readiness initiatives.
• Ensure security, availability, compliance, and operational standards.

Skills

ITIL / ITSM

AWS cloud

Hybrid cloud

Incident management

Problem management

Change management

Release management

SLA / KPI governance

Vendor / stakeholder mgmt

Executive communication

Tools

ServiceNow

Splunk

New Relic

CloudWatch

AWS Certified (Solutions Architect / SysOps)

Job description

R Systems is seeking a senior IT Infrastructure and Cloud Operations leader to oversee enterprise service delivery across mission-critical environments. You will drive ITIL-based governance, manage AWS cloud and hybrid environments, and coordinate cross-functional teams to ensure high availability and performance.

This role emphasizes incident management, RCA, change/release governance, and international vendor collaboration, with a focus on security, compliance, and continuous improvement in