Lead IT Configuration Manager - CMDB & ITIL (SECRET)

ASM Research, An Accenture Federal Services Company; Juneau (AK); On-site; USD 72,000 - 115,000; Full time

Job summary

ASM Research, An Accenture Federal Services Company, seeks an IT Configuration Manager to lead CMDB design, governance, and data integrity across enterprise IT environments in a federal setting.

You will implement CMDB capabilities, enforce ITIL-based policies, and collaborate with security, infrastructure, and application teams to enable rapid impact analysis and service restoration.

Qualifications

• 8+ years of experience in configuration management or CMDB administration.
• Strong knowledge of ITIL-based change, incident and problem workflows.
• Ability to obtain SECRET clearance; U.S. citizenship required.
• Analytical, problem-solving, organizational, and project-management skills.
• Excellent communication and collaboration with cross-functional teams.
• Proficiency with Microsoft Office Suite to document processes and metrics.
• Experience in federal environments is a plus.

Responsibilities

• Design and maintain CMDB data model and relationships for infra and apps.
• Enforce configuration management policies and ITIL-aligned naming conventions.
• Integrate CMDB data with change, incident, and problem workflows for impact analysis.
• Conduct regular configuration audits and remediation activities.
• Collaborate with platform admins to optimize CMDB in ServiceNow.
• Produce reports and visualizations for capacity, risk, and compliance.
• Coordinate with ITIL processes to keep data accurate throughout the lifecycle.
• Lead or contribute to CMDB initiatives across hybrid environments.

Skills

Analytical skills

Problem solving

Project management

Communication

Collaboration

Education

Bachelor’s degree or equivalent

Tools

ServiceNow

BMC Remedy

Job description

ASM Research, An Accenture Federal Services Company, seeks an IT Configuration Manager to lead CMDB design, governance, and data integrity across enterprise IT environments in a federal setting.

You will implement CMDB capabilities, enforce ITIL-based policies, and collaborate with security, infrastructure, and application teams to enable rapid impact analysis and service restoration.