Senior IT Service Delivery Leader — Hybrid Cloud & Enterprise

Accenture; Chicago (IL); In loco; USD 123.000 - 261.000; Tempo pieno

Descrizione del lavoro

Accenture is seeking a senior leader to own end-to-end delivery of infrastructure managed services for enterprise accounts. You will oversee hybrid cloud, on-prem, network and end-user computing, ensuring SLAs are met and executive relationships are thriving.

You will lead global delivery teams, drive service improvements and automation, and own P&L with a focus on cost optimization. Success requires strong governance, cross-functional collaboration, and experience in 24x7 operations.

Competenze

• Minimum 10+ years in IT infrastructure operations or managed services, with at least 5 years in a client-facing leadership role.
• Minimum 5+ years managing full-stack infrastructure environments (hybrid cloud, on-prem, network, EUC).
• Minimum 5+ years managing multi-million-dollar client accounts and P&L in MSP/outsource settings.
• Minimum 2+ years leading geographically distributed teams in 24x7 operations.

Mansioni

• Serve as the senior accountability owner for one or more enterprise client accounts across the MSP portfolio.
• Lead Executive Business Reviews and Quarterly Service Reviews, presenting performance data, risks and roadmaps.
• Own end-to-end delivery across hybrid cloud, on-prem, network and EUC, ensuring SLAs, OLAs and KPIs are met.
• Define SIPs and drive automation, cost optimization, and continuous improvement across delivery teams.

Conoscenze

IT leadership

Client-facing leadership

Hybrid cloud

Global delivery teams

Observability tools

Automation tooling

Cross-functional collaboration

Formazione

Bachelor's degree or equivalent

12+ years work experience

Strumenti

Dynatrace

Datadog

SolarWinds

Ansible

Terraform

Descrizione del lavoro

Accenture is seeking a senior leader to own end-to-end delivery of infrastructure managed services for enterprise accounts. You will oversee hybrid cloud, on-prem, network and end-user computing, ensuring SLAs are met and executive relationships are thriving.

You will lead global delivery teams, drive service improvements and automation, and own P&L with a focus on cost optimization. Success requires strong governance, cross-functional collaboration, and experience in 24x7 operations.