Platform Reliability & Security Engineer

Profound; San Francisco (CA); On-site; USD 130,000 - 170,000; Full time

Benefits offered by this job

Equity

Benefits

Job summary

Profound is hiring a Technical Operations Engineer to own reliability, security, and scalability of identity, endpoints, and IT infrastructure. Based in Union Square, you’ll collaborate with Engineering and Ops to automate and scale proactive IT systems as the company grows.

You’ll work with Okta, Google Workspace, AWS, and multi-cloud tools, mentoring junior engineers and shaping onboarding, provisioning, and compliance processes for a fast-moving AI marketing platform.

Qualifications

• 2+ years in IT operations or technical support for SaaS/AI teams.
• Identity management, SSO, and access control experience (Okta).
• Strong incident management, root-cause analysis and pattern recognition.
• Advanced Google Workspace admin with SAML/OIDC and SCIM.
• Multi-cloud experience, AWS preferred; knowledge of GCP/Azure.
• Scripting/automation in Python, TypeScript, or Bash.
• Infrastructure as code and configuration management experience.
• Ability to translate complex tech issues to engineers and non-tech stakeholders.

Responsibilities

• Triage and resolve issues with emphasis on automation and scalable processes.
• Manage macOS devices and development environments at scale.
• Trace root causes across multi-system failures (Google Workspace, AWS, etc.).
• Build runbooks and troubleshooting guides to uplift the team.
• Lead projects addressing operational pain points (provisioning, access, compliance).
• Design self-service tooling to speed up engineering work.
• Collaborate with Security on compliance controls.
• Support rapid hiring by streamlining onboarding and provisioning.

Skills

Systems thinking

Incident management

Communication

Autonomy

Technical judgment

Automation scripting

Tools

Okta

Mosyle

Google Workspace

SAML/OIDC

SCIM

AWS

GCP

Azure

DNS/VPN/Routing

Job description

Profound is hiring a Technical Operations Engineer to own reliability, security, and scalability of identity, endpoints, and IT infrastructure. Based in Union Square, you’ll collaborate with Engineering and Ops to automate and scale proactive IT systems as the company grows.

You’ll work with Okta, Google Workspace, AWS, and multi-cloud tools, mentoring junior engineers and shaping onboarding, provisioning, and compliance processes for a fast-moving AI marketing platform.