Platform Release Engineer — ServiceNow & SAP Automation

ServiceNow; Chicago (IL); Presencial; USD 150.000 - 262.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health plans

401(k) Plan with company match

ESPP

Matching donations

Flexible time away plan

Family leave programs

Descripción de la vacante

ServiceNow is seeking an engineer to perform platform administration across ServiceNow and SAP, supporting internal stakeholders, troubleshooting issues, and delivering continuous improvement. The role includes upgrades, deployments, and governance of sub-production environments, plus automation and standard controls across platforms.

You will design debt remediation workflows and contribute to a broad IT governance framework including Separation of Duties controls.

Formación

• Bachelor’s degree in computer science or related field.
• Strong communication and presentation skills with technical and non-technical stakeholders.
• Strong analytical and troubleshooting skills.
• Ability to multi-task and manage expectations in a fast-paced environment with competing priorities.
• Strong understanding of technology platforms, particularly web applications/SaaS platforms.
• ServiceNow platform administration experience preferred.
• Working knowledge of SAP administration.
• Experience supporting/administering other enterprise platforms and technologies is an advantage.
• Experience working with application logs, prefer experience using Splunk.
• Good understanding of ITIL framework or experience working in an ITIL-based environment.

Responsabilidades

• Manage the complete lifecycle of production/sub-production environments including necessary configurations and integrations, and application admin activities.
• Analyze incidents to identify application and system problems and possible solutions in a timely and accurate manner.
• Assists in troubleshooting integration, and user management issues by digging into application and system logs
• Develops procedures and scripts for monitoring and automation of manual processes.
• Engage with product engineering and support teams to troubleshoot issues and any planned activities
• Maintain system documentation for configuration and troubleshooting of known issues.
• Develop and share best practices for Admin operations and enhancements based on lessons learned
• Participate in activities outside of core hours and on weekends when required including participating in on-call coverage for the team.

Conocimientos

Communication skills

Troubleshooting

Analytical thinking

Multi-tasking

Stakeholder management

Educación

Bachelor's degree in computer science or related field

Herramientas

ServiceNow

SAP

Splunk

Descripción del empleo

ServiceNow is seeking an engineer to perform platform administration across ServiceNow and SAP, supporting internal stakeholders, troubleshooting issues, and delivering continuous improvement. The role includes upgrades, deployments, and governance of sub-production environments, plus automation and standard controls across platforms.

You will design debt remediation workflows and contribute to a broad IT governance framework including Separation of Duties controls.