Staff AI & Platform Automation Engineer

ServiceNow, Inc.; Chicago (IL); Hybrid; USD 150,000 - 262,000; Full time

Benefits offered by this job

Health plans

Flexible Spending Accounts

401(k) Plan with company match

ESPP

Matching donations

Flexible time away plan

Family leave programs

Job summary

ServiceNow, Inc. is seeking an engineer to build automation and AI capabilities for platform administration, inventory, release planning, and continuous improvement across ServiceNow and other platforms.

You will evaluate and implement ServiceNow products such as Digital Product Release, and work with stakeholders to standardize and optimize deployment processes. This role emphasizes automation, scale, and impact across a large landscape.

Qualifications

• Bachelor’s degree in computer science or related field.
• 5+ years of IT industry experience.
• Experience with web applications/SaaS platforms and strong communication skills.

Responsibilities

• Leverage AI and ServiceNow workflows to standardize and automate processes.
• Build tools to manage production/sub-production environments lifecycles.
• Plan and support platform upgrades and troubleshoot issues.
• Develop best practices based on lessons learned.
• Participate in activities outside core hours as needed.

Skills

Communication skills

Analytical skills

Multi-tasking

Tech platform knowledge

ServiceNow admin/dev

SAP familiarity

Education

Bachelor's degree in computer science or related field

Tools

ServiceNow

SAP

Job description

ServiceNow, Inc. is seeking an engineer to build automation and AI capabilities for platform administration, inventory, release planning, and continuous improvement across ServiceNow and other platforms.

You will evaluate and implement ServiceNow products such as Digital Product Release, and work with stakeholders to standardize and optimize deployment processes. This role emphasizes automation, scale, and impact across a large landscape.