Platform Product Ops Lead — Drive ARR & Enterprise Readiness

Samsara Inc.; Northern (KY); Remote; USD 126,000 - 203,000; Full time

Job summary

Samsara is seeking a Staff Product Operations Manager, Platform, to accelerate ARR by shaping platform decisions across Billing, Org & Auth, and Security. This remote US role partners with R&D to turn ambiguous questions into rigorous analyses, dashboards, and internal tools used by Product and Engineering teams.

You don't need a deep tech background, but you will use AI-assisted development tools, validate results, and ship tools that enterprise teams trust and rely on.

Qualifications

• "8+ years of professional experience in product operations, data or product analytics, business operations, consulting, technical product management, or another environment where you solved ambiguous problems with data and technology."
• "A demonstrated record of building and shipping something useful for real users, such as an internal tool, application, dashboard, automation, data product, or repeatable analytical workflow."
• "A track record of connecting your work to revenue or an ARR/retention/expansion outcome, and showing how your decisions caused it."
• "Experience structuring and analyzing messy or large datasets, validating the results, and explaining what the analysis does and does not prove."
• "Strong product and customer judgment: you start with the user problem and business outcome, not the technology."

Responsibilities

• Drive ARR through platform decisions. Identify readiness gaps that limit new business, expansion, and retention, and shape prioritization so fixing them moves ARR.
• Accelerate enterprise-ready delivery by partnering with Billing, Org & Auth, and Security product teams to define priorities, remove blockers, and track progress against commitments.
• Build and ship internal data and AI products that help Product and Engineering teams understand platform usage, customer friction, and high-impact opportunities to improve.
• Analyze large volumes of structured and unstructured data, including product telemetry, support tickets, customer conversations, feature requests, surveys, and product metadata, to find patterns.
• Turn analyses into reliable, repeatable tools and workflows with clear data definitions, quality checks, documentation, and feedback loops.
• Translate complex findings into clear, decision-ready recommendations for R&D leadership, while preserving the evidence and methodology behind them.
• Quantify the revenue impact of platform investments and report on it, so every roadmap bet has a defensible ARR case before and after launch.
• Own projects end to end: scope the problem, identify and connect the right data, build the first version, launch it, measure adoption and business impact, and iterate.
• Use AI-assisted development tools thoughtfully, checking outputs, debugging failures, and applying sound judgment rather than treating generated work as automatically correct.
• Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team).

Job description

Samsara is seeking a Staff Product Operations Manager, Platform, to accelerate ARR by shaping platform decisions across Billing, Org & Auth, and Security. This remote US role partners with R&D to turn ambiguous questions into rigorous analyses, dashboards, and internal tools used by Product and Engineering teams.

You don't need a deep tech background, but you will use AI-assisted development tools, validate results, and ship tools that enterprise teams trust and rely on.