Platform Product Manager, Servicing & Partnerships

JPMorgan Chase & Co.; Wilmington (DE); On-site; USD 110,000 - 160,000; Full time

Job summary

JPMorgan Chase & Co. in Wilmington, DE seeks an experienced Card Servicing Product Manager to lead discovery, definition and delivery of products and shared services that improve end-to-end servicing experiences.

You will translate customer and partner needs into clear requirements, maintain a prioritized backlog, collaborate with design, engineering, and operations, and measure outcomes to drive continuous improvement.

Qualifications

• 5+ years of experience in product management or a related domain.
• Experience owning a product backlog and prioritization to deliver outcomes.
• Proven ability to ship product improvements and iterate based on results.
• Experience leading discovery and translating insights into requirements and a roadmap.
• Strong understanding of the product development life cycle from discovery through delivery and iteration.
• Experience with requirements definition and prioritization practices.
• Working knowledge of data literacy fundamentals and comfort using metrics to guide decisions.
• Strong analytical and problem-solving skills with high attention to detail.
• Ability to learn new tools and processes quickly and explain complex requirements to diverse audiences.
• Experience writing thorough test cases aligned to defined use cases, including edge and negative scenarios.

Responsibilities

• Define product strategy and vision that delivers measurable value for customers and partners.
• Lead discovery through user research, journey analysis, and market insights to identify problems worth solving.
• Translate needs into clear requirements and maintain a prioritized backlog aligned to outcomes.
• Partner with cross-functional teams to plan, build, test, and launch enhancements and new capabilities.
• Establish success measures and track performance across cost, speed, quality, reliability, and risk posture.
• Create and maintain delivery documentation, including epics and user stories, to support alignment and execution.
• Coordinate milestones, dependencies, and delivery plans across impacted product and functional teams.
• Evaluate upstream and downstream impacts to support a cohesive end-to-end servicing experience.
• Define acceptance criteria and support test planning, including edge and negative scenarios.
• Communicate progress, risks, tradeoffs, and decisions to stakeholders and incorporate feedback.
• Collaborate with partner program teams and external partners to deliver quarterly priorities and sprint-level work.

Skills

Product management

Backlog prioritization

Discovery processes

Data-driven decisions

Analytical thinking

Requirements writing

Stakeholder communication

Job description

JPMorgan Chase & Co. in Wilmington, DE seeks an experienced Card Servicing Product Manager to lead discovery, definition and delivery of products and shared services that improve end-to-end servicing experiences.

You will translate customer and partner needs into clear requirements, maintain a prioritized backlog, collaborate with design, engineering, and operations, and measure outcomes to drive continuous improvement.