Product Manager, Card Servicing & Partner Servicing

Fairygodboss; Wilmington (DE); On-site; USD 120,000 - 170,000; Full time

Job summary

Chase is seeking a Product Manager Card Servicing in our Partner Servicing team, leading discovery, definition, and delivery of products and shared services that improve end-to-end servicing experiences for customers and partners.

You will translate needs into clear requirements, prioritize work, and coordinate delivery across product, design, engineering, and operations, using research and performance metrics to drive continuous improvement.

Qualifications

• 5+ years of experience in product management or related domain.
• Experience owning a product backlog and making prioritization decisions to deliver outcomes.
• Demonstrated ability to ship product improvements and iterate based on results.
• Experience leading discovery and translating insights into requirements and a roadmap.
• Strong understanding of the product development life cycle from discovery through delivery and iteration.
• Experience with requirements definition and prioritization practices.
• Working knowledge of data literacy fundamentals and comfort using metrics to guide decisions.
• Strong analytical and problem-solving skills with high attention to detail.
• Ability to learn new tools and processes quickly and explain complex requirements to diverse audiences.
• Experience writing thorough test cases aligned to defined use cases, including edge and negative scenarios.
• Ability to create clear process maps showing end-to-end workflows and system interactions, with a solid technical foundation in modern software delivery concepts.

Responsibilities

• Define product strategy and vision to deliver measurable value for customers and partners.
• Lead discovery through user research, journey analysis, and market insights to identify problems worth solving.
• Translate needs into clear requirements and maintain a prioritized backlog aligned to outcomes.
• Partner with cross-functional teams to plan, build, test, and launch enhancements and new capabilities.
• Establish success measures and track product performance across cost, speed, quality, reliability, and risk posture.
• Create and maintain documentation such as epics and user stories to support delivery and alignment.
• Coordinate milestones, dependencies, and delivery plans across impacted product and functional teams.
• Consider upstream and downstream impacts to support a cohesive end-to-end servicing experience.
• Define acceptance criteria and support test planning, including edge and negative scenarios.
• Communicate progress, risks, tradeoffs, and decisions to stakeholders and incorporate feedback.
• Collaborate with partner program teams and external partners to deliver quarterly priorities and sprint-level work.

Skills

Product management

Backlog prioritization

Discovery & user research

Roadmapping

Cross-functional collaboration

Data literacy

Test cases & QA

Stakeholder communication

End-to-end software lifecycle

Technical foundations

Job description

Drive improvements to card servicing products used by customers, internal teams, and partner programs.

Job Summary

As a Product Manager Card Servicing in our Partner Servicing team, you lead discovery, definition, and delivery of products and shared services that improve end-to-end servicing experiences. You translate customer, partner, and internal user needs into clear requirements, help prioritize work, and coordinate delivery across product, design, engineering, and operations. You use research and performance measures to continuously improve what we build and how we build it. Depending on business needs and your strengths, you may focus on platform services or partner servicing.

Job responsibilities

• Define product strategy and vision to deliver measurable value for customers and partners.
• Lead discovery through user research, journey analysis, and market insights to identify problems worth solving.
• Translate needs into clear requirements and maintain a prioritized backlog aligned to outcomes.
• Partner with cross-functional teams to plan, build, test, and launch enhancements and new capabilities.
• Establish success measures and track product performance across cost, speed, quality, reliability, and risk posture.
• Create and maintain documentation such as epics and user stories to support delivery and alignment.
• Coordinate milestones, dependencies, and delivery plans across impacted product and functional teams.
• Consider upstream and downstream impacts to support a cohesive end-to-end servicing experience.
• Define acceptance criteria and support test planning, including edge and negative scenarios.
• Communicate progress, risks, tradeoffs, and decisions to stakeholders and incorporate feedback.
• Collaborate with partner program teams and external partners to deliver quarterly priorities and sprint-level work.

Required qualifications

• 5+ years of experience (or equivalent expertise) in product management or a related domain.
• Experience owning a product backlog and making prioritization decisions to deliver outcomes.
• Demonstrated ability to ship product improvements and iterate based on results.
• Experience leading discovery and translating insights into requirements and a roadmap.
• Strong understanding of the product development life cycle from discovery through delivery and iteration.
• Experience with requirements definition and prioritization practices.
• Working knowledge of data literacy fundamentals and comfort using metrics to guide decisions.
• Strong analytical and problem-solving skills with high attention to detail.
• Ability to learn new tools and processes quickly and explain complex requirements to diverse audiences.
• Experience writing thorough test cases aligned to defined use cases, including edge and negative scenarios.
• Ability to create clear process maps showing end-to-end workflows and system interactions, with a solid technical foundation in modern software delivery concepts.

Preferred qualifications

• Excellent written and verbal communication skills, including strong requirements writing.
• Experience delivering platform products or shared services used by multiple teams or partner programs.
• Experience coordinating cross-team milestones and dependencies in a complex delivery environment.

Additional Information

• Applicants must be authorized to work in the United States; immigration sponsorship is not available for this role at this time.
• Final job grade level and corporate title will be determined at time of offer and may differ from this posting.

ABOUT US

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

ABOUT THE TEAM

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.