Product Manager, End-to-End Servicing & Partners

JPMorgan Chase & Co.; Fairfax (DE); On-site; USD 120,000 - 180,000; Full time

Job summary

JPMorgan Chase & Co. is seeking an experienced Card Servicing Product Manager in Partner Servicing. You will lead discovery, define requirements, and deliver initiatives that improve end-to-end servicing experiences.

You translate customer and partner needs into actionable roadmaps and maintain prioritized backlogs across product, design, engineering, and operations. You will use research and performance measures to continuously improve what we build and how we build it, partnering with

Qualifications

• 5+ years of experience in product management or a related domain.
• Experience owning a product backlog and making prioritization decisions to deliver outcomes.
• Experience leading discovery and translating insights into requirements and a roadmap.
• Strong understanding of the product development life cycle from discovery through delivery and iteration.

Responsibilities

• Define product strategy and vision that delivers measurable value for customers and partners
• Lead discovery through user research, journey analysis, and market insights to identify problems worth solving
• Translate needs into clear requirements and maintain a prioritized backlog aligned to outcomes
• Partner with cross-functional teams to plan, build, test, and launch enhancements and new capabilities
• Establish success measures and track performance across cost, speed, quality, reliability, and risk posture
• Create and maintain delivery documentation, including epics and user stories, to support alignment and execution
• Coordinate milestones, dependencies, and delivery plans across impacted product and functional teams
• Evaluate upstream and downstream impacts to support a cohesive end-to-end servicing experience
• Define acceptance criteria and support test planning, including edge and negative scenarios
• Communicate progress, risks, tradeoffs, and decisions to stakeholders and incorporate feedback
• Collaborate with partner program teams and external partners to deliver quarterly priorities and sprint-level work

Skills

Product management

Backlog prioritization

Discovery research

Roadmapping

Cross-functional collaboration

Data literacy

Test case writing

Process mapping

Job description

JPMorgan Chase & Co. is seeking an experienced Card Servicing Product Manager in Partner Servicing. You will lead discovery, define requirements, and deliver initiatives that improve end-to-end servicing experiences.

You translate customer and partner needs into actionable roadmaps and maintain prioritized backlogs across product, design, engineering, and operations. You will use research and performance measures to continuously improve what we build and how we build it, partnering with