Senior Associate PM, Credit Card Servicing Partnerships

JPMorganChase; Wilmington (DE); On-site; USD 90,000 - 140,000; Full time

Job summary

Chase is seeking an Associate Product Manager to drive servicing enhancements across Amazon and Chase platforms. You will translate partner priorities into roadmaps with a focus on customer impact and measurable outcomes.

You will align stakeholders, manage multiple initiatives, and monitor performance using data. This role requires collaboration across product, technology, and operations teams to deliver improved digital servicing experiences.

Qualifications

• Minimum 3 years of experience in product management, project management, partner management, or related field.
• Strong relationship-building skills across teams and external partners.
• Clear written and verbal communication for senior stakeholders.
• Judgment, ownership mindset and bias toward action.
• Ability to manage multiple priorities in a fast-paced environment.
• Experience translating business needs into structured plans, requirements and milestones.
• Comfort using data to define metrics and track performance.
• Strong problem-solving including root-cause thinking.
• Customer-first mindset to improve digital servicing experiences.

Responsibilities

• Support the roadmap for modernizing servicing features across Amazon and Chase platforms.
• Manage multiple initiatives with overlapping timelines, keeping delivery on track and customer focused.
• Serve as a day-to-day point of contact for the Amazon partner and help turn priorities into plans.
• Drive stakeholder alignment on scope, trade-offs, timelines, and decisions.
• Establish and run working sessions, status updates, and regular progress reporting.
• Identify risks, dependencies, and issues early and lead plans to resolve them.
• Coordinate across product, technology, operations, analytics, and other cross-functional teams.
• Define success metrics and monitor performance to validate outcomes and inform iteration.
• Support triage of servicing issues by partnering with teams to diagnose root causes and prioritize fixes.
• Contribute to continuous improvement of servicing capabilities and operational efficiency.

Skills

PM experience

Partner management

Stakeholder alignment

Data-driven decisions

Cross-functional collaboration

Communication

Problem solving

Education

Bachelor's degree in Business/Marketing/related field

Tools

Data analysis tools

Job description

Chase is seeking an Associate Product Manager to drive servicing enhancements across Amazon and Chase platforms. You will translate partner priorities into roadmaps with a focus on customer impact and measurable outcomes.

You will align stakeholders, manage multiple initiatives, and monitor performance using data. This role requires collaboration across product, technology, and operations teams to deliver improved digital servicing experiences.