Platform Product Director: Content & Experience

JPMorgan Chase & Co.; Fairfax (DE); On-site; USD 180,000 - 240,000; Full time

Job summary

JPMorgan Chase & Co. is seeking an Executive Director within our Digital Channels team to lead a strategic, enterprise-scale content platform. You will own vision, roadmap, governance, and KPIs, partnering across technology, experience, data, and architecture to scale capabilities and accelerate delivery.

You will lead a ~15–20 member product team, drive modernization, and establish repeatable patterns for rapid, high-quality publishing with strong security, privacy, and compliance controls.

Qualifications

• Formal training or certification on product management concepts and 10+ years applied experience.
• Demonstrated experience owning platform strategy, roadmaps, and outcomes for enterprise-scale products used by a diverse set of teams.
• Strong expertise across the product development lifecycle, including discovery, value definition, delivery, and ongoing optimization.
• Proven ability to lead and coach managers and senior product leaders while building a high-performance culture.
• Deep experience with enterprise content management capabilities (workflow, metadata and taxonomy, governance, publishing, and integrations).
• Executive-level communication skills with a track record of influencing decisions across technology and business stakeholders.

Responsibilities

• Own the enterprise content platform vision, roadmap and prioritization to deliver measurable improvements in publishing speed, reuse, and platform reliability
• Lead end-to-end platform product execution from discovery through delivery, balancing modernization, operational excellence, and new capability rollout
• Build, mentor, and scale a product team of approximately 15–20, establishing clear roles, decision rights, and an effective operating cadence
• Drive the evolution of agentic capabilities, including authoring workflows, templates, component model, content governance, publishing processes, and self‑service enablement
• Establish platform standards and reusable delivery patterns to accelerate adoption across teams
• Define and manage KPIs that demonstrate platform value and use them to guide investment decisions
• Embed risk, privacy, and security requirements into platform workflows to improve auditability and compliance readiness
• Partner with engineering and operations to strengthen platform resiliency, manage incidents and problem management themes
• Influence senior stakeholders across the firm by communicating tradeoffs transparently and aligning priorities to business outcomes

Skills

Platform strategy

Roadmaps

Team leadership

Enterprise content management

Executive communication

Data-driven decision making

Product lifecycle

Governance & compliance

Cross-functional collaboration

10+ years experience

Job description

JPMorgan Chase & Co. is seeking an Executive Director within our Digital Channels team to lead a strategic, enterprise-scale content platform. You will own vision, roadmap, governance, and KPIs, partnering across technology, experience, data, and architecture to scale capabilities and accelerate delivery.

You will lead a ~15–20 member product team, drive modernization, and establish repeatable patterns for rapid, high-quality publishing with strong security, privacy, and compliance controls.