Executive Director, Enterprise Content Platform

JPMorgan Chase & Co.; Wilmington (DE); On-site; USD 180,000 - 280,000; Full time

Benefits offered by this job

Commission-based incentives

Retirement plan

Backup childcare

Tuition reimbursement

Mental health support

Job summary

JPMorgan Chase & Co. in the United States seeks a Content Platform Executive Director to own strategy and roadmap for an enterprise content platform, partnering across technology, experience, data and architecture to scale capabilities and drive measurable value.

You will lead a high-performing team, translate business needs into platform priorities, and influence senior stakeholders to deliver faster, governance-rich content delivery.

Qualifications

• Formal training or certification on product management concepts and 10+ years applied experience.
• Experience owning platform strategy, roadmaps, and outcomes for enterprise-scale products.
• Strong expertise across the product development lifecycle, including discovery, value definition, delivery, and ongoing optimization.
• Proven ability to lead and coach managers and senior product leaders while building a high-performance culture.
• Deep experience with enterprise content management capabilities (workflow, metadata and taxonomy, governance, publishing, and integrations).
• Executive-level communication skills with a track record of influencing decisions across technology and business stakeholders.
• Strong analytical and problem-solving skills, including defining success metrics and using data to drive prioritization and outcomes.

Responsibilities

• Own the enterprise content platform vision, roadmap and prioritization to deliver measurable improvements in publishing speed, reuse, and platform reliability
• Lead end-to-end platform product execution from discovery through delivery, balancing modernization, operational excellence, and new capability rollout
• Build, mentor, and scale a product team of approximately 15–20, establishing clear roles, decision rights, and an effective operating cadence
• Drive the evolution of agentic capabilities, including authoring workflows, templates, component model, content governance, publishing processes, and self‑service enablement
• Establish platform standards and reusable delivery patterns to accelerate adoption across teams
• Define and manage KPIs that demonstrate platform value (adoption, time-to-publish, reuse, reliability, internal user satisfaction) and use them to guide investment decisions
• Embed risk, privacy, and security requirements into platform workflows to reduce friction and improve auditability
• Partner with engineering and operations to strengthen platform resiliency, manage incidents and problem management themes
• Influence senior stakeholders across the firm by communicating tradeoffs transparently and aligning priorities to business outcomes

Skills

Platform strategy

Roadmaps

Team leadership

Content management

Executive communication

Analytics

Job description

JPMorgan Chase & Co. in the United States seeks a Content Platform Executive Director to own strategy and roadmap for an enterprise content platform, partnering across technology, experience, data and architecture to scale capabilities and drive measurable value.

You will lead a high-performing team, translate business needs into platform priorities, and influence senior stakeholders to deliver faster, governance-rich content delivery.