Platform Operations Specialist

CreatorIQ; United States; Remote; USD 57,000 - 82,000; Full time

Job summary

Join a leading influencer marketing software company as a Platform Operations Specialist. You will manage platform operations, ensure data accuracy, and collaborate with clients to enhance their experience. This role requires strong analytical skills and effective communication in English. Be part of a diverse team committed to innovation and excellence.

Qualifications

• 1+ years of experience in platform operations or client-support roles.
• Strong analytical and problem-solving skills.

Responsibilities

• Manage daily platform operations and customer data.
• Conduct regular audits to ensure data accuracy.
• Provide feedback on user experience to the development team.

Skills

Analytical Skills

Problem Solving

Communication

Education

1+ years in platform operations or client-support roles

Tools

Google Sheets

Microsoft Excel

Job description

CreatorIQ has earned the title of best companies to work for in multiple programs including BuiltIn Austin, LA and NY, was named a 2024 Deloitte 2024 Technology Fast 500 winner, Leader by The Forrester New Wave: Influencer Marketing Solutions, and recognized by G2 as a Leader, Best Customer Relationship, G2 Top 100 Fastest-Growing Products and rated 5 stars on Influencer MarketingHub. We operate in a flexible work model that combines both in-person and remote work to boost collaboration, enhance innovation and adapt to individual work styles.

Be a Part of Our Dynamic Team and Transform the Industry Together!

Platform Operations Specialist

CreatorIQ is looking for a Platform Operations Specialist to join the Managed Services team. Managed Services is a communal collection of services offered to our customers to simplify their workflow and improve data and tracking capabilities throughout their journey. The Managed Services Analyst plays a supportive role in ensuring the smooth and effective operation of our influencer marketing platform. This team member connects technical capabilities and client requirements, ensuring cooperative platform operation, reliable data handling, and responsive client support. The Managed Services team has helped hundreds of customers better utilize the capabilities offered by CreatorIQ.

What you’ll do:

1. Manage daily platform operations, ensuring accurate and efficient handling of customer data within CreatorIQ.

2. Maintain and refine operational workflows, including CRM management, tagging taxonomy, campaign setup, and custom reporting.

3. Oversee importing, exporting, and managing influencer data in platform tools.

4. Conduct regular audits and validations to ensure data accuracy and consistency across client accounts.

5. Document and share operational procedures, solutions, and best practices, contributing to internal knowledge-sharing and customer resources.

6. Provide thoughtful feedback on user experience and recommend improvements to the development team.

7. Lead meetings and project discussions clearly and effectively in English with international clients.

Who you are and what you’ll need for this position:

1. 1+ years of experience in platform operations, client-support roles, or related fields within social media marketing or technology.

2. Strong analytical and problem-solving skills with attention to detail.

3. Basic social media knowledge, with the ability to gather, analyze, and organize data from social media platforms and other online resources.

4. Experience with Google Sheets / Microsoft Excel (data formatting, pivot tables, reporting).

5. Exceptional communication skills in English (written and verbal), with experience in client collaboration and project coordination in English.

Who we are:

CreatorIQ is the most trusted software to unify and power advanced influencer marketing for the world’s most innovative enterprises. Our Intelligence Cloud facilitates data science-enabled creator discovery, streamlines workflow, ensures brand safety, and drives meaningful measurement. Amazon, AB Inbev, Airbnb, Calvin Klein, CVS, Disney, H&M, Logitech, Nestle, Sephora, and Unilever are just some of the brands that utilize CreatorIQ’s platform to drive real business results across their influencer marketing ecosystems. CreatorIQ is a global company headquartered in Los Angeles with offices in San Francisco, London, and Ukraine.

At CreatorIQ, we believe that diversity is the key to unlocking our full potential. We are committed to fostering an inclusive, equitable, and empowering work environment where everyone can thrive, regardless of race, ethnicity, gender, sexual orientation, age, religion, disability, or any other characteristic that makes us unique. By embracing our core values of being client-focused, putting team members first, leading with empathy, ensuring a no jerks policy, and staying focused on what's important, we create a synergistic atmosphere that promotes collaboration and growth. Join us to celebrate differences, innovate together, and be a part of a business that is disrupting the marketing industry.

Compensation, Benefits and Beyond:

We understand that a comprehensive benefits package plays a significant role in your overall compensation. To gain more insight into the various components of our total compensation, we invite you to review our benefits and perks.

Compensation Range: PLN57.9K - PLN82K

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