Notary Connect Operations Specialist New

Snapdocs Inc.; Mississippi; Remote; USD 60,000 - 80,000; Full time

Job summary

A rapidly growing company in the residential mortgage market is seeking a dedicated individual for a remote role focused on customer service and order management. The ideal candidate will possess strong communication skills and a customer-oriented mindset, ensuring smooth transaction processes and exceptional service. Join a team that values trust, autonomy, and collaboration while contributing to innovative solutions in a dynamic environment.

Benefits

Medical, dental, and vision coverage

401(k) with up to 4% company match

16 weeks of paid parental leave

Flexible time off and paid holidays

Healthcare and dependent care FSA

Life and disability insurance

Quarterly $375 Lifestyle Stipend

Qualifications

• 1-2 years of related customer service experience.
• Strong written and verbal communication skills.

Responsibilities

• Schedule notaries for in-person mobile notary signing appointments.
• Resolve common issues during transactions.
• Provide white-glove customer service.

Skills

Communication

Customer Service

Empathy

Multitasking

Education

High school diploma

Job description

Snapdocs is a rapidly growing company that is disrupting the residential mortgage market, bringing scalable and sophisticated software to a pillar of the US economy that still relies on fax machines and manila envelopes. Today, 20% of real estate transactions are processed through our platform. Our products rely on carefully designed workflows, AI-based automations, and empathetic user experiences to deliver best-in-class customer experiences. We are backed by investors like Sequoia, Y Combinator, and F-Prime.

We are an innovative team. As we expand our product offering to serve more customers in more ways, we need to grow our team with smart, hungry, and curious people. That’s where you come in…

• Performs tasks required to schedule notaries for in-person mobile notary signing appointments including managing communication between parties and updating order details to ensure each signing is completed successfully
• Resolves common issues that occur during the duration of a transaction and escalates when necessary
• Uses independent thinking skills while reviewing orders to help prevent work-stopping problems
• Provides white-glove customer service to our customers using our order management dashboard
• Makes outbound phone calls when time sensitive situations arise
• Performs quality control activities to ensure that all signings reach the expected touchpoints and help prevent any issues during the lifecycle of an order
• Reviews document scans to ensure all necessary signatures, initials, dates, etc are present and accurate
• Reports any discrepancies or errors found in documents and coordinates with the appropriate team members to rectify them
• Provides helpful feedback regarding our product and processes
• Completes special projects as requested by their supervisor

Behaviors/Attributes for ADA and employee relations purposes:

• Maintains regular and punctual attendance
• Works overtime as assigned
• Works cooperatively with others
• Works in a remote (quiet environment)
• Has a functioning high-speed internet connection
• Complies with all company policies and procedures
• Shows up to meetings on time, ready to listen & participate
• Manages a calendar/schedule and raises concerns to managers if there is a conflict

Minimum Qualifications:

• High school diploma required
• A minimum of 1-2 years of related customer service experience
• Strong written and verbal communication skills
• Ability to learn new computer system applications
• Empathetic & patient; has the ability to see things from others perspective, especially when problems arise
• Positive with a natural drive to help people, must be customer service oriented
• Curious and has a learning mindset; eager for feedback
• Ability to multitask, stay focused and self-manage in a fast paced environment

This is a remote role, please take note the working hours will be one of the following:

• 10:00a - 6:30p MST Tuesday - Friday and 8:30a - 5:00 MST on Saturday
• 1:30a - 10:00p MST Monday - Friday

If you are located in the SF Bay Area, NYC, or Seattle Metro area, the target starting hourly rate for this role is $23.74 per hour. For all other locations, the target starting hourly rate is $20.77 per hour. Individual pay is based on the successful candidate’s experience and qualifications.

At Snapdocs, we believe our differences make us stronger. We’re building a team of curious, driven people from all backgrounds who are united by a shared desire to solve meaningful problems and build something that matters. We value trust, autonomy, and the kind of collaboration that brings out the best ideas—and the best in each other.

To support our team, we offer a robust benefits package for all full-time employees, which includes:

• Excellent medical, dental, and vision coverage
• 401(k) with up to 4% company match
• 16 weeks of paid parental leave
• Flexible time off and paid holidays
• Healthcare and dependent care FSA
• Life and disability insurance
• A quarterly $375 Lifestyle Stipend to support your well-being

Please note: Part-time employees are not eligible for benefits at this time.

Snapdocs is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. If you have a disability or special need that requires accommodation, please let us know.

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