Technology Operations Specialist II

Team Rubicon; United States; Remote; USD 51,000 - 88,000; Full time

Job summary

An innovative organization is seeking a Technology Operations Specialist II to enhance operational efficiency through creative problem-solving and technical expertise. This role involves collaborating with cross-functional teams to design scalable systems that address unique departmental challenges. With a focus on impactful solutions, the specialist will navigate complex technical issues and drive user adoption of new technologies. Join a mission-driven team dedicated to making a difference in disaster response while enjoying a flexible remote work environment and generous benefits.

Benefits

Flexible Unlimited Paid Time Off

Generous holiday schedule

Matching 401k contributions

100% company-paid health benefits

Professional development opportunities

Paid time off to volunteer

All-inclusive onboarding experience

Qualifications

• Experience in technical implementation and support roles.
• Ability to analyze and resolve complex technical issues.

Responsibilities

• Diagnose and resolve complex technical issues.
• Design and implement workflows and systems.
• Lead change management for new technologies.

Skills

Technical Problem Solving

Critical Thinking

Collaboration

Technical Support

Education

Bachelor's degree in Information Technology

3+ years in technical implementation

Tools

Jira Service Management

Zendesk

Dynamics 365

Salesforce

Power Automate

Job description

Team Rubicon (TR) is seeking a Technology Operations Specialist II to join TR's Technology team! The Technology Operations Specialist II will apply creative problem-solving and technical expertise to tackle the unique challenges faced by departments across the organization . This position will design and deliver robust, resilient, and lasting solutions that drive greater impact and efficiency. This will require critical thinking, curiosity, strong technical ability , and a collaborative spirit. The Technology Operations Specialist II will be responsible for partnering with program staff and end-users to understand pain points and departmental objectives , then leveraging a suite of tools to implement scalable, efficient systems that reduce manual work and maximize organizational effectiveness.

Every day will be a challenge, but every month brings new opportunities for an organization that is quickly becoming a household name in disaster response. This position reports to TR’s Deputy Director, Technologyand is based remote within Southern California (SoCal).

Duties:

• Diagnose and resolve complex technical issues that escalate beyond Tier 1 and 2 support.
• Analyze recurring issues and incidents to identify root causes and partner with developers on implementing long-term fixes.
• Design, configure, and implement workflows, systems, and tools to meet programmatic, donor, and operational needs, while optimizing and automating processes across tech and the broader organization.
• Collaborate with cross-functional staff and end-users to understand objectives, define scope, and design effective technical solutions that align with organizational goals.
• Analyze recurring problems to identify root causes and propose long-term fixes.
• Lead change management efforts to ensure seamless rollout and user adoption of new technologies, workflows, and systems.
• Troubleshoot technical issues and manage bug fixes and enhancements.
• Track project progress, identify risks, and implement mitigation strategies.
• Ensure solutions are secure, scalable, and aligned with data privacy best practices.

Education and Background:

• Bachelor's degree in Information Technology , Computer Science, Engineering , or equivalent professional experience
• 3+ years in a technical implementation, support, or systems engineering role - preferably in a nonprofit, NGO, or social impact context
• Demonstrated ability with Service Desk ticketing platforms such as ( Jira Service Management, Zendesk, Freshdesk, etc.)
• Experience working with CRM, ERP, or data collection tools ( Dynamics 365, Salesforce, Raiser’s Edge , etc.)
• Comfort with Project Management tools such as Jira, Microsoft Planner, or Asana
• Familiarity with automation tools ( e.g. Power Automate, Zapier ) is a plus
• Passion for social good, a collaborative mindset, and a willingness to grow

Special Requirements:

• This is full-time ; REMOTE position and can be based within Southern California and provides a flexible & non-traditional work schedule (relocation expenses not provided)
• Expect to travel at least four times a year (once a quarter) for Department Offsites, as well as other opportunities to engage with staff and volunteers in the field
• As with any Technology focused role, you will sometimes be required to work nights or weekends to resolve critical issues or roll out new features

Job Type:

• Specialist

Pay Range:

• $51,262.40 - $87,379.20 per year

Cultural Values:

• Mission First, Greyshirts Always:Anyone joining TR must understand that our mission to provide disaster response comes first
• Step Into The Arena: TR needs leaders who aren’t afraid to dare to be great
• Everyone Has A Role Know It: Ability to successfully navigate a fast-paced, high-growth environment and solve problems in the face of ambiguity
• GSD: We are entrepreneurial, resourceful, and determined no matter how chaotic the situation
• Change Your Socks: We take care of ourselves and each other so we are best equipped to serve those in greatest need
• Adults Only: Every team member is an adult until proven otherwise
• Your Mother’s A Donor: Every leader must be committed to fiduciary responsibility, transparency, and financial stewardship

Perks of the Team:

• Flexible Unlimited Paid Time Off
• Generous holiday schedule (including a paid week off between winter holidays)
• Matching 401k contributions up to 4% with no vesting requirement
• 100% company-paid health benefits for employees and their dependents
• Professional development, leadership development and events/conferences
• Paid time off to volunteer with the non-profit of your choice
• One-week all-inclusive onboarding experience

Team Rubicon is an equal opportunity employer and is committed to not only including but actively seeking out a diversity of lifestyles, experiences, perspectives, and voices in order to foster inclusion, growth, and innovation. Your candidacy will be considered without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

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