Platform Integration Lead, Products & Services

Duke Energy; United States; Hybrid; USD 120,000 - 180,000; Full time

Job summary

Duke Energy is expanding its Residential Solutions division and seeking a leader to integrate utility products and services into a new customer platform. This role focuses on connecting incentives with the platform to help customers access savings, efficiency programs, and related services.

The position requires coordinating with product owners, setting objectives, and driving campaigns while shaping customer journeys and metrics to improve sales effectiveness across jurisdictions.

Qualifications

• Bachelor's degree in Engineering, Business, Finance, or related field.
• Minimum 5 years related experience, or 7 years with an Associate's degree.
• In lieu of degree, 9 years of related work experience with HS Diploma/GED.
• Experience working in utility regulatory environment.
• Strong collaboration and communication skills.

Responsibilities

• Analyze and understand customer benefits and rebates from products/services.
• Work with product owners to understand eligibility and benefits.
• Lead discussions/workshops to drive deliverables.
• Set objectives and execute integration strategies for the customer platform.
• Develop and implement marketing campaigns when applicable.
• Develop customer journey maps and process flows in the app.
• Develop and evaluate metrics to improve leads and close rates.

Skills

Stakeholder management

Cross-functional leadership

Strategic planning

Presentation skills

Education

Bachelor's degree in Engineering, Business, Finance, or related

Job description

Duke Energy is expanding its Residential Solutions division and seeking a leader to integrate utility products and services into a new customer platform. This role focuses on connecting incentives with the platform to help customers access savings, efficiency programs, and related services.

The position requires coordinating with product owners, setting objectives, and driving campaigns while shaping customer journeys and metrics to improve sales effectiveness across jurisdictions.