Platform & Services Product Lead

Duke Energy; Raleigh (NC); Hybrid; USD 110,000 - 150,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Duke Energy is expanding its Residential Solutions team and seeking a product-focused professional to integrate utility programs into a new customer platform. You will own cross-functional delivery, drive campaigns, and shape customer experiences across the platform.

The role requires strong analytical, leadership and communication skills, with a focus on delivering financial results and customer value within a hybrid work model.

Qualifications

• Bachelor's degree required or equivalent experience.
• Significant experience in product/program management or related fields.
• Ability to manage cross-functional initiatives and stakeholders.
• Experience with budgeting and strategic planning.

Responsibilities

• Analyze customer benefits and rebates across programs.
• Lead discussions with program owners to define eligibility.
• Develop and implement plans to integrate programs into the customer platform.
• Create marketing campaigns and customer journey maps.
• Develop metrics to improve lead generation and sales effectiveness.
• Coordinate stakeholder alignment for product initiatives.
• Manage vendor relationships and contractual obligations.

Skills

Analytical skills

Communication skills

Interpersonal skills

Leadership

Strategic thinking

Problem-solving

Presentation skills

Education

Bachelor's degree in Engineering, Business, Finance or related

Associate's degree + 7 years related experience

HS Diploma/GED + 9 years related experience

Tools

PowerPoint

Job description

Duke Energy is expanding its Residential Solutions team and seeking a product-focused professional to integrate utility programs into a new customer platform. You will own cross-functional delivery, drive campaigns, and shape customer experiences across the platform.

The role requires strong analytical, leadership and communication skills, with a focus on delivering financial results and customer value within a hybrid work model.