Platform Product & Services Leader

Duke Energy

Saint Petersburg (FL)

Hybrid

USD 90,000 - 130,000

Full time

14 days+

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Job summary

Duke Energy's Residential Solutions division is expanding its customer platform and seeks a program owner to connect utility products and services, enabling customers to access savings opportunities and energy efficiency programs. You will collaborate with product owners, set objectives, drive deliverables, and develop customer journey maps and process flows within the application.

The role emphasizes market research, campaign planning, budgeting, and governance across jurisdictions, with a

Qualifications

Bachelor's degree in engineering, business, finance, or related field.
Minimum 5 years related working experience or
In lieu of bachelor's/associates degree, a High School Diploma/GED and 9 years of related work experience
Master's Degree in Marketing, Engineering, or Business Administration

Responsibilities

Analyze and understand customer benefits and rebates available from the various products and services.
Work with product owners of the various programs to understand eligibility and customer benefits.
Lead and facilitate discussions and workshops with product owners and other stakeholders to drive out deliverables.
Set objectives and execute or adjust strategies and plans for integrating the utility programs in the customer-facing application.
Work with product stakeholders to develop and implement marketing campaigns when applicable.
Develop customer journey maps and process flows within the customer facing application.
Develop and evaluate metrics that provide opportunities to improve lead generations and close rates by implementing initiatives to improve sales effectiveness
Analyze and understand market research results. Set strategies and plans accordingly that create sharp focus on customer needs and wants; and appropriately allocate budget and deployment of resources
Lead and facilitate the development of campaign plans, set objectives, measure and analyze performance, and demonstrate influence on customer satisfaction
Leads and facilitates group that manages profitable products & services in collaboration with key internal stakeholders and external stakeholders to create alliances and execute successful customer initiatives.
Manage the balance of regulatory and non-utility product opportunities in each jurisdiction and work with compliance for guidance.
Develop, communicate and execute long-term/ annual product plans, market and segment plans to deliver financial results in total and for each jurisdiction.
Continually reviews work processes within assigned products, programs and services and takes timely action for improvement.
Develop capital and O&M budgets for product, programs and services
Develop product lines of products, programs and services that identify and facilitate needed improvements, develop and implement promotional strategies and expand offers.
Maintain awareness of legislative and regulatory activities by forming strategic partnerships and supporting the development and demonstration of strategy and products and services.
Manage and modify contractual obligations if applicable.
Manage the vendor relationships like a business owner with minimal supervision for items like performance standards, quality, timeliness, tracking and reporting, invoicing, equipment operation, customer satisfaction and coordination with program stakeholders