Customer Lifecycle Growth Leader for Residential Platform

Duke Energy; Saint Petersburg (FL); Hybrid; USD 110,000 - 170,000; Full time

Job summary

Duke Energy is expanding Residential Solutions with a focus on leading the customer lifecycle strategy and growth. The role oversees onboarding, engagement, retention, loyalty, and long-term value across a new customer platform.

You will partner with Marketing, Product, Digital, and Operations to shape journeys, measure success, and drive platform adoption while advocating for the customer at every step.

Qualifications

• Bachelor's degree in a related field is required or equivalent experience.
• Minimum 5 years of related experience; 7 years with an Associate's degree.
• Experience with customer lifecycle management and VoC programs.
• Strong analytical and communication skills are essential.

Responsibilities

• Lead development and optimization of customer lifecycle strategies for the new platform.
• Develop and optimize customer journeys to increase adoption, engagement, retention, and lifetime value.
• Collaborate with Marketing, Product, Digital, Technology, Customer Care, Analytics, and Operations.
• Analyze data to identify trends, opportunities, and customer needs to inform strategy.
• Manage vendor and agency relationships with quality and performance alignment.

Skills

Customer lifecycle

Stakeholder mgmt

Data analysis

Strategy development

Cross-functional collab

Project management

Vendor management

VoC programs

Communication

Presentation skills

Education

Bachelor's degree (Engineering/Business/Finance)

Associate's degree +7 years

HS diploma +9 years

Tools

Microsoft Office

CoPilot

CRM software

Job description

Duke Energy is expanding Residential Solutions with a focus on leading the customer lifecycle strategy and growth. The role oversees onboarding, engagement, retention, loyalty, and long-term value across a new customer platform.

You will partner with Marketing, Product, Digital, and Operations to shape journeys, measure success, and drive platform adoption while advocating for the customer at every step.